Sram Spearfish , SD 57783
Posted 3 weeks ago
Overview
Join SRAM's world-class Technical Service team to provide sales & technical assistance to consumers.
Responsibilities
Provide technical product support and advice to customers.
Demonstrate basic knowledge of SRAM products and assist with highlighting information gaps.
Deliver accurate and timely product information to consumers via phone and e-mail. Meet targeted KPI's for mail & phone support.
Support consumer direct order management for specific product lines.
Provide timely & accurate sram.com and product feedback to supporting teams.
Qualifications
Direct-to-consumer, customer service experience required
Strong bicycle mechanical knowledge/aptitude required
Strong virtual team communication skills, professionalism, and ability to problem-solve required
Team oriented, but able to work independently
Ability to learn quickly via on-the-job experience, training, and customer interaction
Aptitude in professional writing ability & typing speed
Proficiency with Zendesk, Microsoft Word, Excel, SAP knowledge a plus
Strong written and verbal communication skills (English)
Bilingual in Spanish, Italian, French, German, is a plus
The benefits for this position include group health insurances including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long term disability, and paid time off. The starting pay is $40,000 (annually).
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Sram