Technical Support Representative

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Job Summary

As a Technical Support Representative, you'll provide exceptional customer service by resolving technical issues. You'll provide post-sales technical support. You'll build relationships with customers and provide solutions to their concerns.

Job Description (Primary Responsibilities)

• Provide timely and effective technical support to customers via phone and email, assisting with product usage, troubleshooting, and issue resolution.

• Assist customers with product integration and configuration, providing guidance and best practices to ensure successful implementation. Work closely with the product development team to identify and address customer-reported issues, including bug fixes and feature enhancements.

• Generate application examples to showcase the capabilities of our products and assist customers in understanding their potential applications.

• Conduct rigorous testing and quality assurance (QA) on code changes, ensuring compliance with established standards, identifying potential issues or regressions, and validating the integrity and functionality of the software before deployment.

• Create and maintain technical documentation, including user guides, application notes, and troubleshooting resources, to support customers in using our products effectively.

Requirements

• Proven experience in technical support, applications engineering, or customer-facing role within the technology industry.

• Strong technical aptitude and proficiency in programming languages.

• Excellent communication skills, with the ability to convey complex technical concepts to diverse audiences effectively.

• Experience with embedded systems, hardware/software integration, or industrial automation is a plus.

• Familiarity with version control systems (e.g., Git) and issue tracking systems (e.g., Jira) is a plus.

Compensation and Benefits

• The base pay for this position ranges from $21.85 to $28.13 per hour depending on the geographic market.

• Dependent on the position offered, annual bonusses and other forms of compensation may be provided as part of the compensation package.

• Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.