Technical Support Representative – Hvac Manufacturer - Base Salary To 85K/Year - Houston, TX

Technical Support Representative – HVAC Manufacturer- Base Salary to 85k/year- Houston, TX

• Our client is a dynamic chiller manufacturer, spearheading innovation in cooling solutions for diverse industries like Healthcare, Food & Beverage, Agriculture, and Industry. Their relentless commitment to creative engineering and premium components ensures adaptable cooling solutions tailored to customer’s unique needs. Whether it's keeping hospitals running smoothly or optimizing food production, they’re dedicated to excellence.
• They are looking for a Technical Support Representative to join their team. In this role, the Technical Support Representative will be responsible for offering top-notch telephone and email troubleshooting and technical support for their cutting-edge air and liquid cooled process chillers. Collaborating closely with customers, field service technicians, and internal teams, the Technical Support Representative will ensure seamless operations and unparalleled customer satisfaction.

Responsibilities:

• Support incoming technical calls
• Provide exceptional customer service by understanding the needs and expectations of the customers and provide relevant solutions
• Prepare submittals, technical drawings, and equipment mechanical manuals
• Provide technical support pertaining to installation questions and troubleshooting
• Functional test stand operation of new machines for QA, safety, and capacity
• Some business travel for select trade shows, customer visits, and technical support

Qualifications:

• Strong interpersonal and communication skills
• Technical knowledge of HVAC and refrigeration systems
• Interest and experience in system design
• Management experience is a plus

Compensation:

• Base salary in the 70k – 85k/year range, plus bonuses
• Comprehensive benefits package
• 401k with matching
• PTO, Sick Time, and Holidays