Facility Solutions Group Round Rock , TX 78665
Posted 3 weeks ago
Job Details
Job Location: 91 Smart Buildings
Salary Range: $19.84 Hourly
Description
As a Technical Support Representative
A Technical Support Representative
Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
Research required information using available resources.
Respond to tickets, resolve underlying issues and document occurrences and solutions.
Identify and escalate priority issues per Client specifications.
Contribute to internal knowledge base.
Improves system performance by identifying problems, recommending changes.
Follow up and make scheduled callbacks to customers where necessary.
Stay current with system information, changes and updates.
Qualifications
Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
World-class customer service skills
Excellent analyzation skills
Problem solving capabilities
Proficient computer skills in remote desktops, G-Suite and OS navigation
Demonstrated proficiency in typing and grammar
Ability to organize documents and records as well as detailed note taking.
High School diploma or General Education Degree
Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
Facility Solutions Group