Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Support Representative - Saas/Fintech

Expired Job

Cybercoders San Mateo , CA 94401

Posted 2 months ago

Join one of the hottest startups in the payments space. We are transforming painful, manual accounts payable processes with a global payment platform that automates the entire process of paying partners worldwide, while enhancing the partner experience.

Our customers love us and our perfect customer retention record is proof of that. We help some of the worlds hottest companies across the Network Economy, such as Amazon, Twitter, GoDaddy, GoPro, Disqus, and Vimeo grow and scale their operations more successfully.

We already process over $5B in payments and serve over 3,000,000 payees around the world and are looking for great people who can help us grow even faster. So, if you are looking for a fast-paced, dynamic, get-stuff-done, no BS environment, join our team and get ready to change the way payments are made.
Top Reasons to Work with Us

1.Named Best Places to Work
2.Successful, Growing Startup
3.Inc. 5000 List in 2018
What You Will Be Doing

Offering world-class service to our customers.
Creating and implementing support procedures and processes.
Being committed to customer success.
Sharing product feedback with R&D and the whole team as a customer advocate.
What You Need for this Position

At least 2 years of providing hands-on technical support at a SaaS company.
Excellent communications skills.
Detail oriented and well organized.
Excellent Excel skills, including pivot tables, lookup functions, etc.
Excellent creative thinking and problem solving skills.
Relevant academic degree that demonstrates quantitative and analytical orientation.
Experience in working with Ticketing Systems (Zendesk) and CRM systems (Salesforce).
Relevant account management experience.
Proven ability to read, debug, and understand HTML code, API calls, etc.
Experience with payment systems or and/or working at a Fintech company an advantage.
Experience with Compliance and regulatory processes.
Able to work in a fast-paced, deadline-driven start-up environment.
Passionate for customer service and helping others.
What's In It for You

Competitive base salary
Full benefits
401k
PTO
Stock options
Paid Parking
Catered lunches on Mondays and Wednesdays!
So, if you are a Technical Support Representative experience, please apply today!

Applicants must be authorized to work in the U.S.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Engineer

Duo Security

Posted 6 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 TIP: Use our handy LinkedIn integration to quickly fill out your application. We are Duo, and we're here to democratize security for everyone. Our mission is to protect the mission of our customers like Facebook, Twitter, and Etsy by making security simple. We're a diverse crew of makers and builders, skaters and coders, filmmakers and DJ's, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to bring an empathetic approach to solve some of the most complex global business and security challenges faced today. What you'll do… * You'll be the face of support—and are key to our customer success and happiness. * You will ensure that issues are received, recorded and repaired or escalated in a rapid, efficient manner. * Along with your technical skills, you will work with various teammates at Duo to create long-lasting relationships with our customers and deliver experiences unique to our industry. * You'll help make Duo better not just for our customers, but for Duo as a whole. * Act as a primary support contact to identify, troubleshoot and resolve technical issues * Facilitate customer communication via phone, chat and email * Answer technical questions, then verify & resolve technical problems * Create transformational customer service experiences, creating more promoters and champions of Duo * Record & maintain accurate, timely details of issues and activity in a request tracking system * Contribute to customer-facing and internal documentation used for self-support * Help develop recommendations for product improvement based on support issues and customer feedback Skills you have… * 2-3 years experience in a customer-facing product support role * Fundamental or methodical problem solver * Strong network troubleshooting background * Understanding of principle web technologies [DNS, HTTP(s), etc.] * Windows OS administration experience [Active Directory] * Cross-platform OS knowledge [Linux, Mac OS X, Windows] * Cross-platform mobile device knowledge [iOS/Android/Windows Phone] * Proactive, energetic, concise, patient and customer-centric * Loves to translate "customer-speak" to "developer-speak" and vice-versa * Follows through. Takes the initiative to own issues until resolution * Unquenchable thirst for constant learning * Documents & shares knowledge to improve team performance and customer self-service * Multi-tasks and handles stress with ease, without getting flustered * Knows when to escalate an issue or ask for help * Welcomes & adapts to change in a swiftly paced workplace Nice to Have's * Bachelor's Degree [Computer Science, Information Systems or related] * Network security or information assurance background * Experience supporting a high-availability SaaS environment * Familiar with enterprise-level technologies [Cisco, Citrix, Juniper, VMware, etc.] * Previous experience with customer support or helpdesk issue tracking tools * Basic scripting skills [BASH, Python, etc.] * Back-end web development experience/troubleshooting is a plus * Certifications are cool, too! * Experience in retail or similar customer-facing roles Reasons why you should apply… * You care about contributing to an amazing work culture and environment * You are comfortable with the rapid, unpredictable nature of a tech startup * You prefer trying and failing to getting it perfect the first time * You are passionate about service & creating long-term customer relationships * You have impeccable communication - both verbal and written This job may not be for you if... * Working for a company in hyper growth, where change is a constant, isn't something you are ready to embrace * If you prefer to work on your own (we are a team that pushes each other and learns together) Does this sound like it was written for you? Excellent! Please apply and let's explore this together. Duo Security San Mateo CA

Technical Support Representative - Saas/Fintech

Expired Job

Cybercoders