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Technical Support Representative - Saas/Fintech

Expired Job

Cybercoders San Mateo , CA 94401

Posted 2 months ago

Join one of the hottest startups in the payments space. We are transforming painful, manual accounts payable processes with a global payment platform that automates the entire process of paying partners worldwide, while enhancing the partner experience.

Our customers love us and our perfect customer retention record is proof of that. We help some of the worlds hottest companies across the Network Economy, such as Amazon, Twitter, GoDaddy, GoPro, Disqus, and Vimeo grow and scale their operations more successfully.

We already process over $5B in payments and serve over 3,000,000 payees around the world and are looking for great people who can help us grow even faster. So, if you are looking for a fast-paced, dynamic, get-stuff-done, no BS environment, join our team and get ready to change the way payments are made.
Top Reasons to Work with Us

1.Named Best Places to Work
2.Successful, Growing Startup
3.Inc. 5000 List in 2018
What You Will Be Doing

Offering world-class service to our customers.
Creating and implementing support procedures and processes.
Being committed to customer success.
Sharing product feedback with R&D and the whole team as a customer advocate.
What You Need for this Position

At least 2 years of providing hands-on technical support at a SaaS company.
Excellent communications skills.
Detail oriented and well organized.
Excellent Excel skills, including pivot tables, lookup functions, etc.
Excellent creative thinking and problem solving skills.
Relevant academic degree that demonstrates quantitative and analytical orientation.
Experience in working with Ticketing Systems (Zendesk) and CRM systems (Salesforce).
Relevant account management experience.
Proven ability to read, debug, and understand HTML code, API calls, etc.
Experience with payment systems or and/or working at a Fintech company an advantage.
Experience with Compliance and regulatory processes.
Able to work in a fast-paced, deadline-driven start-up environment.
Passionate for customer service and helping others.
What's In It for You

Competitive base salary
Full benefits
Stock options
Paid Parking
Catered lunches on Mondays and Wednesdays!
So, if you are a Technical Support Representative experience, please apply today!

Applicants must be authorized to work in the U.S.

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Technical Support Representative - Saas/Fintech

Expired Job