Technical Support Representative

Autovitals Santa Barbara , CA 93117

Posted 2 months ago

This position requires functional knowledge of company, customer service philosophies and our current product offerings, all of which are taught in a robust training program. Coming in with superior customer service, a passion for the tech world and problem solving approach is ideal, as you will educate customers about our products.

We are looking for a colleague who has excellent customer service, strong written and verbal communication skills and the ability to adapt and thrive in a dynamic environment. Our new team member needs to be someone who is passionate about technology, a team player who wants to help everyone succeed. Last but not least, we are looking for someone who is looking to grow with a thriving SaaS company, a person that takes pride in their work.

Responsibilities:

- Be the front line for incoming phone calls and support tickets;

- Answer product questions and solve break/fix issues;

- Document in detail, and escalate issues to our senior techs;

- Identify outages; follow communication and escalation protocols;

- Provide a high-quality experience for internal and external customers;

- Effectively manage a high-volume of support tickets;

- Seek out training opportunities on product and customer service best practices.

Requirements

- 1-2 years experience working in customer/tech support role;

- Experience Using and Troubleshooting PC's and Windows;

- Have the ability to learn new applications and concepts quickly;

- Be hungry for knowledge about our products;

- Background in Software or SaaS support is a big plus.

Benefits

What we provide:

- Comprehensive product training;

- Effective software tools;

- A positive and supportive environment;

- Awesome colleagues;

- Competitive pay and benefits.

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Technical Support Representative

Autovitals