Technical Support Rep

Req ID: 11137

Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

JOB PURPOSE

Flushmate' s Customer Service Representative role is one of a creative, tenacious problem solver. In this role you are the primary source to provide timely and accurate solutions on requests from internal and external customers. This position collaborates with other members of the Customer Service Team ensuring customer expectations are met.

JOB DUTIES AND RESPONSIBILITIES

• Respond to phone calls and emails from customers in a timely manner with accurate information (via phone or email). This includes inquiries of product troubleshooting, warranty support shipments, order status and returns. All pertinent notes logged in Customer Service data base

• Accurately enters and reviews customer accounts and shipments and provides customers with any feedback relating to product information.

• Report and record findings from customers, to our internal departments such as Quality, Engineering and Manufacturing in regard to product issues, information and installations.

• Other duties and responsibilities as required.

REQUIRED QUALIFICATIONS

• High School Diploma or GED

• Actively identifies problems and opportunities for change and implements solutions where appropriate.

• Actively seeks information to understand customers' circumstances, problems, expectations, and needs.

• Demonstrates clear, professional, and respectful verbal and written communication in all interactions, consistent with an inclusive work environment.

• High level of attention to detail and accuracy.

• Organizational skills with ability to prioritize and meet multiple deadlines.

• Proficient level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

• Strong problem solving and detail orientated.

PREFERRED QUALIFICATIONS

• 3+ Years Customer Service experience

• Plumbing industry experience.

• Knowledge and experience with Sage.

Sloan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Excludes individuals covered by a Collective Bargaining Agreement.

We offer a highly competitive compensation and benefits package, including:

• A choice of Medical (with Health Savings Account), Dental, Vision, Rx Insurance for employees and their eligible dependents

• Company paid Basic Life and AD & D Insurance, Basic Accident Insurance, Disability Insurance, Employee Assistance Program, and Well-being Programs.

• Paid time off, Paid Sick Leave, Paid Vacation time, Paid Sick time, Paid Military Leave, and Paid Volunteer time away from work.

• Dependent Care Flexible Spending Account, Commuter Parking and Transit Accounts, and Tuition Reimbursement benefits.

• 401(k) Retirement Savings Plan with a Company match.

• Employee Service Anniversary Awards and Employee Recognition Programs

Diversity, Equity, Inclusion and Belonging (DEIB)

YOU Belong at Sloan

We are intentional in building an inclusive culture that embraces different voices, ideas, and backgrounds. We commit to continuing this ever-growing journey with and for our employees, customers, partners, and community. We are better together when we can be ourselves.

We Are Proud Partners With the Chicago Cubs

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization's official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs' Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.

JOIN AN INDUSTRY LEADER!

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