Technical Support Rep I

Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company's services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber. For more information, please visit www.shentel.com.

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:

• Promote quality customer experience with honest and committed customer care.

• Engage in real-time troubleshooting with customers to resolve technical issues.

• Educate residential Shentel customers about the installation and use of products.

• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

We offer a great work environment and competitive total compensation package that includes:

• Remote work environment

• World class 401(k) - up to 8% company contribution

• Medical, dental, vision, and life insurance with company subsidies

• PTO and 9 paid holidays

You worked hard for the following:

• Your reputation as a successful customer service professional who meets and exceeds goals

• Your high school diploma or equivalent

• One year of customer service or call center experience

It's time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel's Tech Support Team!

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com.

EEO is the Law and Pay Transparency

Other details

• Job Family Customer Service

• Job Function Glo Fiber

• Pay Type Hourly

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