Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Support Product Specialist

Expired Job

SAS Institute Cary , NC 27518

Posted 4 months ago


SAS believes in the whole employee experience. Meaningful work. Empowerment to make a difference that changes people's lives. Dynamic work environments that foster innovation. And an award-winning culture that makes it all possible. We believe great ideas can come from anywhere. Whether you're a university recruit, or an experienced professional ready for the next big challenge, SAS brings perks, passion, and the potential to grow. No limits.


As a Technical Support Product Specialist, you will be part of a team that provides support for Unix hadoop based SAS solutions.

Responsibilities will include:

  • Providing technical support to Unix based SAS customers by troubleshooting customer reported problems, providing problem resolution and enhancing customer usage through product knowledge

  • Using professional and friendly communications to regularly and completely update customers and internal SAS personnel with problem resolution statuses

  • Using good business judgement to manage customer escalation requests

  • Working effectively in individual and team environments to resolve customer issues while providing an excellent customer experience

  • Providing self-service product support materials, such as tech notes and white papers, based on in-depth product knowledge

  • Acting as a customer advocate to R&D and product management for product features and support

  • Doing your part in protecting the SAS brand by being one of the reasons our customers want to continue doing business with SAS



  • Bachelor's degree in Computer Science, Engineering or related quantitative field or industry domain

  • Five years of relevant experience in support & usage of Unix based solutions, development, testing, or consulting


  • Excellent written and verbal communications skills in a customer facing role

  • Five years of relevant experience in support & usage of Unix hadoop based solutions, development, testing, or consulting

  • Excellent technical and problem-solving skills

  • Experience debugging python, kerberos, ansible, PAM, GSSAPI authentication issues

  • Strong ability to network and build relationships across organizational boundaries

  • Experience with SAS Analytics software platforms

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.SAS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

Want to stay up to date with SAS culture, products and jobs? Follow us on LinkedIn

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Technical Support Specialist


Posted 6 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Senior Technical Support Specialist Medfusion, Inc. located in Cary, North Carolina helps medical practices improve their practice efficiency; manage increasing cost pressures - all the while improving patient satisfaction. In addition, Medfusion's patient-to-provider solutions extend the value of an electronic health record, or EHR, giving patients timely electronic access to their information. Both providers and patients find significant value in establishing an electronic relationship. A recent survey showed that patients increasingly want online access for their healthcare information. Medfusion is a driving force in improving healthcare for all. Summary Our focus is on innovation, speed to market, and developing a platform that will help to transform healthcare and improve patient outcomes. Our Medfusion Integration Support Specialists work with our integrated clients to provide feature explanation and technical troubleshooting while internally arming our Customer Care and Implementations teams with the knowledge, tools, and processes needed to provide best in class client services. Responsibilities * Obtaining connectivity with client servers to resolve client integration support related issues * Establishing and maintaining an in-depth knowledge of Medfusions integration to electronic medical records system * Provide exceptional customer service via phone, email and chat * Serving as subject matter expert on Medfusion owned integrations * Develop and maintain documentation designed to improve support education and efficiency * Obtain knowledge of Medfusions integration APIs, and utilize materials designed to assist and support 3rd party/partner integrations Education & Experience Required Skills: * Bachelors Degree in technical discipline * 3-5 years of customer service experience with configuration, testing or development of software interfaces * SQL skills Querying and Reporting+ * HL7, CSV, XML or other various interface/integration methodologies * Windows OS knowledge (Active Directory, Services/Security, Event Viewer, Remote Desktop, VPN Clients, Certificates) * Ability to work well both independently and within a team Preferred Skills: * Experience with healthcare applications, including, but not limited to: Allscripts, GE, Greenway, NextGen * Experience with MIRTH Medfusion, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal state or local law. Medfusion Cary NC

Technical Support Product Specialist

Expired Job

SAS Institute