Technical Support Manager (Maplewood, MN)

3M Companies Maplewood , MN 55109

Posted 1 week ago

At 3M, we apply science in collaborative ways to improve lives. With $32 billion in sales, our 91,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.

Here, you can apply your talent in bold ways that matter.

Job Description:
3M is seeking a Technical Support Manager for the Fluids group in EMSD located in Maplewood, MN. At 3M, you can apply your talent in bold ways that matter. Here, you go.

Job Summary:

The person hired for the position of Technical Support Manager will lead the EMSD Fluids application development lab. The job includes driving application development, teamwork, employee development, customer engagement and front facing commercialization. The manager will have Application Engineering Lab responsibility aligned to core Fluids business with direct reports

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

  • Identifying, prioritizing, initiating and planning technical programs on a global basis.

  • Maintaining both a strong strategic and operational knowledge of industry technologies, applications, products, customers and customers' needs.

  • Leading application engineering to solve customer problems and support core growth.

  • Utilizing resources across work areas, departments, and businesses to create technology solutions to unique problems that may affect business direction.

  • Developing and applying an extensive knowledge of product applications that relate to EMSD Fluids/3M technologies and create application IP and new products.

  • Providing leadership in extending the laboratory's insights to the future by understanding emerging trends and proactively linking them to new opportunities.

  • Developing leadership and technical abilities within the organization

Basic Qualifications:

  • Possess a Bachelor's degree or higher (completed and verified prior to start) from an accredited institution

  • Minimum five (5) years of combined experience in a private, public, government or military environment in one or more of the following areas: application engineering management, technical services management, laboratory management, technical sales management, strategic business development, and/or customer-facing management

Preferred Qualifications:

  • Advanced technical degree (Masters, Doctorate or Post Doctorate) in a Chemical Engineering, Mechanical Engineering or related discipline

  • Seven (7) or more years of laboratory management experience

  • Demonstrated ability to work with customers globally

  • Strong customer focus approach, i.e., Customer Insight, Customer Inspired Innovation

  • Cross functional effectiveness

  • Excellent communication skills

  • Self-motivated with strong work ethic, positive attitude, and committed to delivering results

  • Microsoft Office proficient

Location: Maplewood, MN

Travel: May include up to 25% domestic/international

Relocation Benefits: Not authorized for this position

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Technical Support Manager (Maplewood, MN)

3M Companies