Technical Support Intern

United Technologies Corporation Austin , TX 78719

Posted 2 weeks ago

Date Posted:



United States of America




As a Sensitech Support Services Intern, you will enjoy working in a supportive, team-oriented atmosphere that has a major impact upon driving value and improvement within our ongoing Cargo Security, Food, and Life Science programs and projects. Principle responsibilities includes but not limited to the following.

  • Ability to learn the company products, their technical requirements, modes/methods of operation and uses cases.

  • Assists customers by researching, responding, and resolving various customer inquiries related support and troubleshooting of Sensitech products, computer hardware and software.

  • Communicate with end users of various technical aptitude.

  • Conduct remote troubleshooting

  • Replicate field issues and collaborate with Field Test Engineer

  • Continuously improve processes to increase team productivity and efficiency

  • Communicate effectively with other "virtual team" members to ensure collaboration on solutions and swift resolution of problems

  • Responsible for maintaining a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties.

  • Executes multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and Closure

  • Engages stakeholders and communicates progress

  • Set up of customer software and databases

  • Collaborate with cross functional departments including internal and external sales personnel, Professional Services, Engineering and Data Center teams to ensure that technical support issues are properly addressed including the use of the CAPA/CAR process.

  • Use ticketing system and CRM to track & resolve all open customer issues.

  • Participate in Technical Service team process improvement activities designed to improve service quality and proactively address product/customer issues using the ACE methodology.

  • Review and execute existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality System

  • Conduct Hardware evaluation on return devices and provide evaluation reports to customer

  • Other tasks as assigned


  • High School degree or equivalent professional experience

  • Intermediate experience with Microsoft Office Suite, particularly Excel

  • Proven ability to learn new software quickly

  • Able to handle multiple priorities with excellent time management skills

  • Meticulous attention to detail and excellent verbal and written communication skills required

  • Ability to work with multiple stakeholders; team members, Program/Project Managers, and other internal customers.

  • Demonstrated teamwork skills

  • Flexibility and adaptability are required as customer demands change and evolve


  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements

  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards

  • Attend scheduled EH&S training program

  • Actively support the organization's efforts to meet or exceed EH&S goals and plans

  • Recommend improved EH&S practices

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Technical Support Engineer (Higher Ed)


Posted 7 days ago

VIEW JOBS 4/3/2020 12:00:00 AM 2020-07-02T00:00 This position, under the general direction of the Sr. Manager, is responsible for the overall direction, coordination, quality and output of employees that provide technical support for our award-winning Higher Ed software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet-based communication. Additionally, this position will mentor, coach, and answer questions for fellow employees. Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies * Recognizes advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team * Logs and tracks calls using problem management database and maintains history records and related problem documentation * Prepares standard statistical reports, such as help desk incident reports * Consults with programmers to explain software errors or to recommend changes to programs * May test software and hardware to evaluate ease of use and whether product will aid user in performing work * Mentor and coach employees, first level response for employee questions, and lead team meetings * All other duties as assigned. Qualifications include: * 5+ years' prior experience in a technical support role * Proficient in Microsoft Office suite * Salesforce experience required * Prior CRM Experience Required * Excellent attention to detail and time management * Excellent oral and written communication skills Excellent customer service and conflict resolution skills * Ability to mentor and coach fellow employees * Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes * Associate's degree or equivalent work experience, Bachelor's degree preferred Powerschool Austin TX

Technical Support Intern

United Technologies Corporation