Technical Support Engineer

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people's lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

Job Summary:

The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer serves as the Technical Expert for the Americas region, working in conjunction with the Retailer Technical Support team, the Americas National Sales Company, and the Central organization (CMQ-Current Model Quality) to solve the most difficult technical cases.

Primary Responsibilities:

• Provide vehicle diagnostic support and expertise to the Retailer Technical Support team.

• Coach and mentor the Retailer Technical Support team by continually sharing and developing content to improve overall technical competence.

• Lead hands-on vehicle testing and instrumentation initiatives to support the Product Performance Engineering team.

• Find solutions to quality deviations within the Americas Region by utilizing all available technical resources.

Key Competencies/Abilities:

• Retailer Technical Support team experience preferred

• Effectively gather, share, and communicate technical information with various audiences

• Strong knowledge of advanced automotive diagnostics

• Applicants must possess strong critical thinking and complex reasoning skills to effectively diagnose and solve technical issues

• Demonstrates a strong work ethic and the ability to work effectively independently and as part of a team

• Highest degree of professionalism and organization skills

• Experience using VIDA, DSA, DRO, PIE, CANalyzer, INCA, etc. preferred

• Proficiency in basic computer skills and the ability to effectively use a PC for diagnostic and technical tasks is required

• Proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint, for various technical and administrative tasks

• Volvo Expert technician experience preferred

• All 8 ASE (Automotive Service Excellence) certifications, L1 and L3 (Advanced level specialist) preferred

• This position requires occasional domestic and international travel

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars' continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Ridgeville, SC, US, 29472

Job requisition ID: 71539