Technical Support Engineer (Support Engineer)

About this opportunity

Ericsson seeks a Technical Support Engineer (Support Engineer) in Plano, Texas, & various unanticipated worksites throughout the U.S. who will serve to serve as an Core Network Support Engineer to analyze and resolve engineering issues to stabilize and optimize customer telecommunications networks utilizing engineering experience in telecommunications solutions which include Packet Core, Radio, Cloud, IMS, and VoLTE.

What you will do:

Interact and coordinate with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization to design and deliver solutions for electronic and communications components embedded within a network. Provide Telecom domain/E2E network level troubleshooting to ensure that components of the network operate successfully.

Coordinate Emergency Handling Services and ensure the restoration of the customer's network system to pre-outage performance level by utilizing engineering skills for electronic and communications solutions within telecom and datacom industry, covering both hardware, software and network engineering. Initiate and lead Crisis Management processes during network or country wide outages for the network. Participate and coordinate with different levels of Regional, Global Support management in post event analysis to develop and implement solutions that resolve issues and prevent recurrence.

You will bring:

Bachelor's degree (or foreign equivalent) in Electrical Engineering, Electronics Engineering, Telecommunications, Computer Science or a related field and 3 years of experience as an Engineer or related. 2 years of experience to include: validating and documenting network architecture designs with general performance management of EPC KPIs; and, Supporting and troubleshooting the following Mobile Packet Core networks: SGW/PGW/GGSN (SAEGW), MME/SGSN, DNS, signaling, Virtualization, and PCRF. 1 year of experience to include: working with Mobile Packet Core Network technology and solutions including VoLTE networks. 6 months of experience to include: supporting and troubleshooting E2E VoLTE/VoWiFi (IMS network) calls and SMS over IMS; and, supporting IMS platforms including I-CSCF, P-CSCF, S-CSCF, and application servers, providing improvement to IMS KPIs.

Why Join Ericsson? At Ericsson, you´ll have an outstanding opportunity.

The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

#LI-DNI

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Notice of Job Opportunity - Legal Notices for PERM

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || [[location_obj]]

Job details: Support Engineer

Job Stage: Job Stage 6

Primary Recruiter: William Gomes

Hiring Manager: Everton Williams