Technical Support Engineer - Supply Chain Design & Planning

Coupa Software Ann Arbor , MI 48103

Posted 2 months ago

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a "Great Place to Work" by the Great Place to Work organization. We deliver "Value as a Service" by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:

1.Ensure Customer Success

  • Obsessive and unwavering commitment to making customers successful.

2.Focus On Results

  • Relentless focus on delivering results through innovation and a bias for action.

3.Strive For Excellence

  • Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

This is your chance to bring your passion for helping customers to a job focused completely on making them successful in supply chain planning.


  • (35%) Provide customer-focused supply chain design or modeling solutions, in a professional and timely manner, that are in line with company procedures/standards via telephone or emails.

  • Candidate should demonstrate strong knowledge of the different supply chain technologies such as network, inventory, transportation optimization, and simulation

  • Candidate should have experience in forecasting methods and predictive demand modeling such as time series analysis and regression methods

  • Candidate should have experience in data mining/processing, statistical modeling and analysis using database management system, such as SQL server

  • Coach user to design/build model based on trend analysis, supply value chain analysis, and familiarity with operation management/research fields of production planning, forecasting, transportation, inventory management, and strategic sourcing

  • Diagnose user's supply chain questions thoroughly and present structured and comprehensive mathematical solutions in a timely matter

(25%) Achieve set targets and goals to maximize the customer experience and service provided by the CompanyDemonstrate knowledge of convex/concave optimization

Be able to conduct supply chain risk and sensitivity analysis

Candidate should have knowledge in scripting, such as R or PythonCandidate should have experience in data analysis, and be able to transform data in ETL tools and present them in dashboard, such as TableauBe able to understand and troubleshoot mathematical optimization models: supply chain problems that require Linear Programming, Mixed Integer Programming, Branch and Bound methods to solve

(20%) Assist in coordinating operations and engineering teams in order to identify errors and anomalies

Understand key client performance levers (on-time delivery, cost, feasibility, etc.) and seek solutions to improve these metrics in the most effective and efficient way

Review and validate issues and enhancements that are reported from users and communicate to product and development team in a clear and easy to follow format

Attend product innovation, applied research meetings to voice and define customer feedback; assist in product feature and bug prioritization

(15%) Identify and verify service impact to customers, and connect subject matter experts in support of problem resolution

Maintain healthy relationship and provide a liaison between various internal teams

Cooperate with internal teams and effectively translate and communicate resolution to users

(5%) Monitoring and supporting the company's production systems and applications

Stay on top of company product status and provide just-in-time update internally and externally when appropriate

Communicate with internal and customer-facing teams in support of status updates regarding open issues, and implement actions in support of root cause analysis and problem remediation


  • Must have strong customer service skills with the ability to self-manage

  • Minimum Bachelor's degree in Industrial engineering/Computer Science with supply chain related working experience, or Master's degree in Industrial engineering is required

  • 1+ years' experience with SQL databases

  • 1+ years' experience in Supply Chain Management or Operations Research

  • Strong troubleshooting, problem-solving skills

  • Effective written and verbal communication skills

  • Customer and quality focused with excellent attention to detail.

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches

And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

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Technical Support Engineer - Supply Chain Design & Planning

Coupa Software