Technical Support Engineer

Skalar is a Dutch manufacturer of high-quality automated analyzers for the laboratory and process industries. The company was established in 1965 and has grown into a multinational organization with subsidiaries in most European countries and North America. North America headquarters is in Buford, Georgia. The most important product lines of Skalar are the Continuous Flow Analyzer, the Discrete Analyzer, the Total Organic Carbon & Total Nitrogen Analyzers and the Robotic Analyzers. These analyzers are mostly used in environmental laboratories, universities, drinking and wastewater treatment facilities, food industries and agriculture.

We are looking to add a:

Technical Support Engineer for our Buford, GA location.

Functions include but not limited to:

• Provide technical support via phone and email

• Create support tickets using our CRM database and follow up on open tickets on a timely basis.

• Escalate problems to 2nd tier support when required

• Provide remote assistance for software diagnostics using TeamViewer and other tools

• Perform repairs and prepare loaner equipment.

• Assist our field service engineers with sending parts/tools when required.

Requirements:

• Associate's degree in electronics, megatronics, chemistry / chemical engineering or equivalent, a Bachelor's degree in chemistry / chemical engineering is preferred. An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience.

• Previous experience with Skalar analyzers is a definite plus

• Mechanically inclined with the ability to troubleshoot and repair instrumentation.

• Affinity towards learning new software programs

• Ability to provide first line technical customer support via phone and email

• Reliable and dependable, self-motivated, capable of working unsupervised as part of a team

• Professional appearance and attitude

• Excellent verbal and written communication skills

We offer:

• A challenging and dynamic career within a growing multinational organization

• Open and collegial environment working with industry leaders

• Competitive salary with benefits

For more information on Skalar: http://www.skalar.com

Job Type: Full-time

To apply please send your resume to [email protected]