Technical Support Engineer, See & Spray (Contract)

We're Blue River, a team of innovators driven to create intelligent machinery that solves monumental problems for our customers. We empower our customers - farmers, construction crews, and foresters - to implement safer and more sustainable solutions, driving increased profitability with less reliance on scarce labor. We believe focusing on the small stuff - pixel-by-pixel and task-by-task - leads to big gains. With our partners at John Deere, we have the ability to bring innovative computer vision, machine learning, robotics, and product management solutions to scale production, maximizing their potential impact.

Our people are at the heart of what we do. Through cross-discipline collaboration, this mission-driven and daring team is eager to define the new frontier of mobile robotics. We are always asking hard questions, rapidly iterating, and getting our boots in the field and on-site to figure it out. We won't give up until we've made a tangible and positive impact on the planet.

Summary

Technical Support Engineers help support the development of our next-generation smart farm and construction equipment and play a key role in enabling further product development. The primary role of this position is to troubleshoot, diagnose problems, and document the issues, all while providing support with excellent communication skills. This support will help keep our many types of machines fully functional and operational, with a focus on continuous improvement. The individual will support the machines and equipment from a remote (i.e. office/work from home) environment.

Tasks include but are not limited to performing root cause analysis and fixes, tracking issues and progress, and communicating with field technicians, and hardware and software engineers regularly. After an initial training period at our outdoor test site near Gilroy, CA, the work can be executed via a blend of work days in the office and remotely (work from home). Candidates must be willing to adjust schedules periodically to support day, night, and weekend operations.

Are you eager to learn about incredible new technologies while providing customer-obsessed support for sophisticated agricultural and construction machines? Do you want to learn about robotic product development processes from the ground up? If so, this is the role for you!

Please note this is a 4-month contract position that reports to the Sr. Manager of Facilities and Test Site Operations at Blue River Technology's outdoor equipment test site near Gilroy, CA.

Job Responsibilities

• Support multidisciplinary engineering groups by:

• Remotely monitoring machines and equipment

• Troubleshooting and diagnosing issues

• Documenting issues and solutions.

• Communicate technical information across different groups.

• Escalating issues as needed

• Track recurring problems from identification to resolution.

Required Experience and Skills

• A high level of computer literacy, including the ability to execute or learn how to use a Linux terminal, scripting, and common commands such as file search, pattern match in a file, disk space check, process monitoring, Secure Shell (SSH), secure copy, rsync.

• Ability to learn to safely and effectively operate heavy equipment and basic power tools.

• Quick learner with excellent verbal and written communication skills.

• Familiarity with robotic systems

• Strong customer support and team-oriented mindset.

• Bachelor's degree or relevant work experience in Engineering, Computer Science, Agricultural Engineering, or related technical area.

Preferred Experience and Skills

• Experience with agriculture, construction, and heavy equipment.

• Familiarity with, or exposure to, Ubuntu OS and Python.

• Experience troubleshooting and working with complex systems involving software, electronics, and mechanical systems.

At Blue River, we're passionate about creating an inclusive workplace that promotes and values diversity. While we have more work to do to advance diversity and inclusion, we're investing in our programs, including recruiting, mentorship, career development, and learning & development to ensure they support our Diversity, Equity, and Inclusion goals.

We support each employee in living a full life, enabling a thriving career, and accomplishing a meaningful, challenging mission while collaborating with incredible people. We are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align completely with the job description, we encourage you to apply anyway. We are an equal-opportunity employer and do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

The US base hourly range for this temporary position is $25.00 to $45.00 per hour.

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process. During the recruitment process, we may identify an alternative role or level to which you are more suited. If your ideal role at Blue River differs from the advertised position, we will provide an updated pay range as soon as possible during the hiring process.