Technical Support Engineer

Are you an experienced Technical Service Engineer who wants to be part of our electrification journey? If the answer is yes, keep reading, as this may be just the right position for you. This is your opportunity to join Sandvik's smart minds, all working together to build a more sustainable future.

Sandvik's Camarillo site is part of the Sandvik Mining and Rock Solutions business area and the company's innovation center for Battery Technology. Our mission is to advance the world through engineering. Do you share our mission? We are currently looking for a Technical Service Engineer to join our Batteries & Chargers R&D department.

In this role you will create, design, and implement training materials for the Batteries and Chargers (B&C) Department, in collaboration with the Load & Haul Training Team. You will act as a coordinator for the B&C spare parts and warranty development and high-level follow-up with the internal stakeholders. The Technical Support Engineer will work closely with the field service teams to provide technical support in cases of complex battery and charger technical issues. You will provide feedback from the field to factories, engineering, product line and vehicle aftermarket teams and will assist with field trials and commissioning of new products and new mine sites to ensure safe and successful operation.

MAIN RESPONSIBILITIES

• Create Technical Service Bulletins (TSB) for equipment in the field per engineering design changes.

• Provides technical material to the service network on proper operation, maintenance and troubleshooting practices.

• Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.

• First article support, mine site visits, collecting feedback from site launches and commissioning.

• Research, evaluate and recommend new products or equipment upgrades that will meet customer needs.

• Provides technical feedback to factories, engineering, and product line to enable improvements to the equipment or its operation.

• Assists in compiling accurate data to process warranty claims and engineering improvement.

• Creates troubleshooting guides for technicians and product specialists in the field.

EXPERIENCE AND JOB REQUIREMENTS

• Preferred 5 or more years of proven experience in engineering or technical support with a focus on battery design, maintenance, automative, or charger systems.

• Strong problem-solving and analytical skills.

• Demonstrated success in leading and delivering technical support.

• Preferred to have taken courses or have work experience focused on battery technology, electrochemistry, or energy storage systems.

• Excellent collaboration skills.

• Ability and willingness to travel domestically and internationally as required (max. 25%).

EDUCATION

• Bachelor's degree in a technical field including electrical engineering, mechanical engineering, operations engineering, manufacturing, automotive technology, etc.

Sandvik provides a competitive compensation and benefit package, 401(k) Guarantee 5% of Salary Paid by Company, Medical, Dental, and Vision Insurance plans, Paid Life Insurance, Paid Parental Leave, Salary Continuation, Paid Time Away, Paid Learning and Development Opportunities, Global Leadership Programs, Annual Performance Reviews, Merit and Bonus Opportunity, Employee Assistance Program, 11 paid holidays and Employee Appreciation Events. This position is eligible for hybrid work.

You will be part of a fast-growing community of highly motivated people who have a strong will to succeed. With us, you have substantial opportunities for personal development and will be working with highly skilled colleagues. Sandvik offers a career opportunity with an international company that develops and creates cutting edge electric and hybrid technology.

Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Salary Range: $111,000 - $145,000

Our company

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions, and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying. In 2022, sales were approximately 5.4 billion USD with about 16,200 employees.