Our mission is to protect life.
We're out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We'll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It's a big mission, but it's one we'll pursue relentlessly every single day.
Location: Scottsdale, AZ
Hours: 6AM - 3PM
We are building a new product, Axon Records, that will revolutionize the way law enforcement completes one of their most time-consuming activities...report writing & scene documentation.
If you love to get close to your users to understand and solve their problems quickly, this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you. If you are interested in supporting a mission critical product used to save lives, this is the product for you.
Your Day to Day
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line email & phone technical support to Axon Records customers
Researching, diagnosing, troubleshooting and identifying solutions to resolve Axon Records system issues
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Solve problems effectively in an ever-evolving environment
Report bugs and trends to the necessary Axon teams
Participate in an on-call rotation for outage escalations or escalations as needed
Travel 1-2 times per quarter to customer sites to ensure successful and smooth deployments
Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
Proactively improve knowledge and develop analytical and technical skills
Provide back-up support to other Technical Support teams
Minimum of 3+ years of technical support experience for cloud-based products
Experience in core Microsoft product stack, including Windows Server, DNS, DHCP, Group Policies, DMZ, Load balancers and IIS.
Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skill set
Strong organizational skills
Experience working with relational databases or SQL preferred
Willing to travel 10-15% of the year
Pass CJIS Level 4 background check
Experience implementing, developing, and troubleshooting APIs
Cross-platform OS knowledge [Linux, Mac OS X, Windows]
Experience using BOMGAR, Zoom, or related remote access tools
Experience troubleshooting CAD systems or related technologies
Experience using Datadog and/or Splunk
Experience with SSO identity providers: ADFS, Azure, OKTA
System Administration certifications, such as but not limited to: MCSA: Windows Server, CompTIA Server+, etc.
Experience in the Public Safety industry
Compensation and Benefits
Competitive salary and 401K with employer match
Discretionary paid time off
A supportive parental leave policy
An award-winning office/working environment
Ride along with real police officers in real life situations, see them use technology, get inspired
Be a part of a company that is making a difference in the world
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.