Technical Support Engineer

Onelogin Amsterdam , NY 12010

Posted 3 weeks ago

ABOUT THE ROLE

Our team is rapidly expanding and we're searching for talented and driven Technical Support Engineers. If you're a passionate technical individual who's ready for a fast-paced, collaborative, high growth environment, this role is for you!

  • Apply specialised knowledge, analytical practices and procedures to analyse, diagnose and resolve issues in unique and often complex environments.

  • Effectively communicate procedural and technical issues to internal and external customers/stakeholders.

  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

  • Manage own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.

  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

  • Collect information and document bugs with Engineering for product issues that are impacting customers.

  • Provide feedback to the training and documentation organisation so that common or emerging issues can be addressed before they become serious or widespread.

  • Create process and/or troubleshooting documentation in the Support knowledge base to drive faster issue resolution.

About you

  • Bachelor's degree

  • You will need to be fluent in English and French.

  • 3 - 5 years of Customer Support, Technical Support, System Administration or related customer facing role.

  • Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, and Group Policies.

  • Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.

  • Proven ability to learn new technologies quickly.

  • Excellent relationship management, customer service, and communication skills in a variety of forms (written, phone, in-person.)

  • Ability to work independently and as a part of a team.

  • Excellent analytical and organisational abilities.

  • Ability to remain composed while articulating complex solutions in challenging customer situations.

Desired skills

  • Experience supporting Identity Access Management solutions.

  • Experience supporting LDAP, SSO, SAML, or WS Federation.

  • Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.

  • Experience supporting REST APIs.

  • MCSE with a concentration in Active Directory 2008 R2 or higher.

About OneLogin

OneLogin, the leader in Unified Access Management, connects people with technology through a simple and secure login, empowering organizations to access the world. The OneLogin Unified Access Management (UAM) platform is the key to unlocking the apps, devices, and data that drive productivity and facilitate collaboration. OneLogin serves businesses and partners across a multitude of industries, with over 2,500 customers worldwide. We are headquartered in San Francisco, California. For more information, visit www.onelogin.com, Blog, Facebook, Twitter, or LinkedIn.

Our core values

  • Security first
  • We make it our #1 priority to protect data and privacy. From the way we work to the technology we provide, security is top of mind
  • Customer focused
  • We design for, listen to and partner with customers to come up with smart solutions that drive business value
  • Collaborative
  • We take bold steps and work together to thrive across boundaries. We drive productivity as we grow as one team
  • Accountable
  • We get things done and take ownership of our work. Showcasing consistent quality and pride to perform at the highest levels
  • Creative
  • We embody creativity in everything we do. We embrace a diversity of ideas. We execute with ingenuity, flexibility, and agility
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Engineer

Adyen N.V.

Posted 1 week ago

VIEW JOBS 4/17/2019 12:00:00 AM 2019-07-16T00:00 This is Adyen Speed is the foundation of our company. We think fast. We work fast. We launch fast. Our merchants' demands shape our development path, and we never stop until the job is done. We're creating our own path, with a global team driving sustainable growth. We don't do hierarchy, egos or boundaries. "Not possible" is not in our vocabulary — "freedom" is. This is who we are: honest, direct and always bringing an element of fun into our work. If you're ready to join the power of fast, keep reading. What you'll do Your goal is to provide our merchants all the help and instruments they need in order for them to successfully accept payments anywhere throughout the world. Meaning that you're directly working with both the technical engineers and business teams (e.g. Payments, Finance & Project Management teams) of our international and fast growing merchant base. Your contributions will have a direct impact on their ability to accept payments and further grow their business, think of: * Being two steps ahead of the merchant by proactively monitoring their performance. * Act as the global payments expert and provide accurate and transparent advise. * Responsibility of a merchants' full lifecycle (integration, expansion and operational excellence). Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets.With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principal. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams. Who you are: * Candidate will be innovative, have strong problem-solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests and challenges. * This person will be driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision. * You have affinity for / a strong interest in technical processes. * You make quick informed decisions (also under pressure) and develop your skills to build a strong team. * You are creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests. * You have strong written and verbal communication skills in English. Who we are Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Evernote, Cathay Pacific and Spotify. We offer a competitive salary, knowledge sharing internal events, exchange program to other offices and great career opportunities. Become part of an international work environment and take your career to the next level! Ready to meet us? If this role looks like your next challenge, apply by clicking the below link. We can't wait to meet you Adyen N.V. Amsterdam NY

Technical Support Engineer

Onelogin