Provides 3rd level escalation service and support for distribution partners worldwide. Assists in 1st and 2nd level service and support training for partner service technicians. Works with Engineering services team to develop/revise service and support documentation.
Provides advanced remote and on-site technical support for assigned CT products including troubleshooting and repair
Key contributor to service training curriculum for global service partners
Provides on-site technical support for first-of-kind product installations
Works with R&D and Engineering Services team to ensure service tools, methods and manuals are developed and verified.
Interfaces directly with partner installation sites as the manufacturer expert/representative
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical imaging equipment.
Experience troubleshooting and repairing medical imaging equipment preferably CT and/or MR
Strong Technical writing skills
Excellent mechanical and electrical troubleshooting skills
Excellent organizational skills to support case tracking and reporting
Prior Service training experience a plus
CRM experience a plus
Ability to travel up to 50% (global)