Technical Support Engineer I

POSITION OVERVIEW

dormakaba is seeking a Technical Support Engineer based in Indianapolis, IN (Remote). The Technical Support Engineer will provide technical product support of dormakaba's mechanical products. They will communicate with internal and external customers, making recommendations and solving problems. This position will work closely with field technicians, customer service, management, sales representatives, engineering, and marketing, as well as end-users of dormakaba products. This position will act as a liaison between Sales office personnel and internal departments such as Marketing, Manufacturing, Assembly, Product Engineering, and Product Development.

HIRING SALARY RANGE: Base Salary $55,000 - $75,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Triage and troubleshoot requests

• Provide clear and detailed solutions to customers

• Use the ticketing system to accurately maintain and document activities of reported requests

• Demonstrate professionalism that results in client satisfaction

• Support Sales and Implementation teams

WHAT WE REQUIRE

• Associate degree in a technical discipline or equivalent work experience

• Experience with Microsoft OS\Services\basic IP networking

• Experience in customer service and/or technical support, in call center

• Working a morning or evening schedule regularly and may require occasional on-call evening and weekend work in response to customer needs

WHAT WE PREFER

• Bachelor's degree in a technical discipline or equivalent work experience

• Technical and/or sales experience with dormakaba products and other access control products

• Bilingual in Spanish or French

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!

• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.

• Vacation and Personal Time Off

• We support your growing family; we provide Parental Leave for Moms and Dads!

• Wisely plan for your future with our 401k Matching plan beginning on Day One.

• Supporting your career development with our Tuition Reimbursement Program.

• Robust culture supporting internal advancement with our Learn and Grow Program.

• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.

• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.

• Employee Assistance Programs

• Voluntary Legal Insurance

• Unlimited Referral Reward Bonuses

• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials

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