Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Support Engineer

Expired Job

Healthcaresource Addison , TX 75001

Posted 3 months ago

We are seeking a detail oriented#Technical Support Engineer#to join our team and play a leading role in the defining and designing healthcare specific talent management solutions. This role is responsible for providing technical support to system users and client support staff.

Evaluates user needs, defines technical problems, and works with engineering/development staff to determine the best technical solutions. Additional Selling Points:# Opportunity to Build:##Bring your creativity to our table! We aren#t just looking for innovative thinkers # we want to see you execute those ideas, too.

Watching your idea come to life is a rewarding experience! Entrepreneurial Culture:# You will be working with professionals that value innovative market approaches and strong critical thinking abilities. Professional Development:##Take advantage of the opportunity to attend conferences, meet-ups, and formal training that will elevate your technical knowledge.

Work/Life:#I know. Every organization says they have a great work/life culture#but#our clients pay us for results (not work hours), we provide complete autonomy to deliver results that seamlessly fit into your lifestyle.

Reporting directly to our Manager of Technical Support

. # As a Technical Support Engineer, you#ll have the opportunity to: Troubleshoot, debug and implement software code to resolve issues Assists clients in implementing technical solutions Work with small and engaging development teams to collaborate and support the completion of client requests Apply innovative strategies to develop processes and best practices for project completion Serves as a liaison between client operations and engineering and escalates items as appropriate

2-4 years of related technical support experience Bachelor#s degree in Computer Science, Computer Engineering or a related field Knowledge of SQL Server and writing complex SQL queries Excellent ability to document and communicate technical concepts in the simplest of terms to a non-technical audience Strong analytical, problem solving and troubleshooting skills Strong Interpersonal communication (both written and verbal) and listening skills Ability to work effectively with difficult and/or demanding clients Strong cross-functional communication skills and the ability to collaborate effectively with various groups Proven ability to multi-task while paying strict attention to detail Demonstrated ability to learn new technologies with minimal supervision Experience with HTML, JavaScript,#CSS # About HealthcareSource: HealthcareSource

####is the only comprehensive talent management suite designed specifically to support the healthcare talent ecosystem

. Our software, services, content, and analytics enable more than 3,500 healthcare organizations, senior care providers,#and staffing agencies, spanning over 6,000 locations, to ensure quality patient and client care by recruiting, retaining, and developing quality talent. HealthcareSource and its award-winning healthcare talent management solutions have been recognized by industry analysts and trade groups.# HealthcareSource is an Equal Opportunity Employer and does not discriminate against qualified applicants with regard to race, color, religion, gender, age, sexual orientation, national origin, handicap, or veteran status.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Voip Support Engineer

Greenlink Networks

Posted 3 weeks ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 <p>We are looking for a VoIP Support Engineer to join our team! The primary responsibility of this position is to identify and resolve technical issues that interfere with the delivery of our VoIP services to our customers. Keys to success in this role are excellent troubleshooting skills and the ability to communicate effectively with technical and non-technical persons. </p> <p><strong>Duties and Responsibilities</strong></p> <ul> <li>Provide courteous, accurate, and timely technical support to our Hosted PBX and SIP Trunk customers via phone and email.</li> <li>Use tools such as Wireshark to identify, diagnose, and resolve call quality issues. </li> <li>Work closely with other technical team members and our partners located remotely and with our internal carrier groups to diagnose origination / termination issues.</li> <li>Troubleshoot the voice environment and system configuration on switches, routers and firewalls, and support the range of IP phones and softphones options available to our customers.</li> <li>Respond to customer requests for new phones, headsets, voicemail configuration, and all other additional change requests to their user profiles.</li> <li>Utilize a standard ticket management system to create, research, refer, and close trouble tickets.</li> <li>Work with our Engineering, Development, and Quality Assurance groups on new rollouts as needed.</li> </ul> <ul> <li>Coordinate with and assist Engineers to ensure the network and communications infrastructure is maintained. </li> <li>Participate in project-based customer implementations of our VoIP solutions, such as setting up tenant, porting support and provisioning of phones. </li> </ul><p><strong>Requirements</strong></p><ul> <li>Minimum of five years in telecom VoIP role.</li> <li>Experience supporting Asterisk and Open Source IPPBX platforms.</li> <li>Advanced knowledge of VoIP protocols.</li> <li>Experience with SIP, SBC’s, VoIP, QoS, COS, VLAN, etc.</li> <li>Ability to troubleshoot SIP pathways.</li> <li>Strong written and verbal communication skills; detail oriented and highly organized.</li> <li>Excellent people skills with the ability to handle stressful or difficult situations.</li> <li>Strong problem solving, debugging/troubleshooting skills.</li> <li>Strong time management in order to effectively prioritize support tickets.</li> <li>Ability to create, test, document, and follow processes.</li> <li>Ability to work independently and in a collaborative team environment.</li> <li>An eagerness to learn and be proactive at maintaining and developing technical skills.</li> </ul> <a rel="nofollow noreferrer noopener" class="external"></a> <p><br></p><p><strong>Benefits</strong></p><ul> <li>Health Care Plan</li> <li>Paid Time Off</li> </ul> Greenlink Networks Addison TX

Technical Support Engineer

Expired Job