Asml N.V. Hillsboro , OR 97123
Posted 2 days ago
Introduction to the Job
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Technical Support Engineer (TSE) has a leading role in the team and interacts with the customer on diverse levels. They are involved in customer account team and/or site management. Along with solving almost all problems on his/her own, the TSE is responsible for routine troubleshooting and preventive actions based on pre-defined procedures and knowledge. They will define action plan on specific maintenance activities such as multiple days upgrades and trouble shooting and have a good understanding of standard escalation protocol. The TSE will work highly independently on diagnostics and maintenance, whilst being reviewed on end results.
Roles and Responsibilities
You'll report to the Senior Team Lead, but you'll also be part of the larger Customer Solutions & Support sector - where the in-fab installation and optimization of ASML products happens.
Education and experience
Bachelor's degree in relevant Technical Field (Computer Science, Data Engineering, Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent combination of education, skills and experience.
Experience in semiconductor industry required.
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules.
Other information
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Role within Office
Responsibilities:
Shift schedule will be 10x4 swing shift in rotation with M-F office hours for 2024.
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
EOE AA M/F/Veteran/Disability
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Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHRServiceCenter@asml.com to initiate the company's reasonable accommodation process.
Asml N.V.