Technical Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.

If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/.

AVEVA is actively looking to build a pipeline of Technical Support Engineer candidates to fill future positions on a rolling basis.

Position: Technical Support Engineer

Employment type: Full-time regular

Work Type: Hybrid (3 days min a week in office)

Work Authorization: Must be fully authorized to work in the US. Cannot require sponsorship now or in the future.

Benefits: Competitive salary; 4 weeks of vacation with increase for time served; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; paid holidays and sick time, 3 days paid volunteering; flexible lifestyle benefits (fitness/tuition reimbursement)

Locations: We will be looking to fill future openings in:

San Leandro, CA

Houston, TX

Lake Forest, CA

Philadelphia, PA

Scottsdale, AZ

Other US Locations may also become available, as the business needs demand

If you are looking to launch or grow your career in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineering role at AVEVA.

As a member of the Technical Support Team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

As a Technical Support Engineer, you will:

• Complete our New Hire Orientation and a thorough training program where you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing and hands on experience helping customers get value from their software systems.

• Enable our customers' success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while performing a variety of complex technical challenges.

• Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers by getting involved as an internal instructor or job trainer

• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers' experience with our company and products.

• Grow your technical skill-set by developing a solid foundation in the AVEVA software portfolio, related software and industry technologies.

We're looking for:

• Self-motivated individuals with a customer mindset and desire to help people

• Enthusiasm for technical problem solving, with attention to detail and strong communication skills

• Ability to learn and research in a dynamic and engaging environment

• Additional language skills a plus, specifically Spanish, Portuguese or French.

• Bachelor's Degree or higher

• Engineering, Math, Computer Science, Natural Sciences or related field

GPA 3.0 or above

• 0-2 Years Experience

About AVEVA:

AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries.

AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence (PI).

The AVEVA PI Data Infrastructure is the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more. Every day, industrial professionals in 146 countries rely on the AVEVA PI Data Infrastructure to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly.

AVEVA is an equal opportunity employer and is an affirmative action employer. Adhering to our tenets, we are pathfinders, we are honest, and we respect people: our customers, partners, and especially our employees.

We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. If you have a disability or special need that requires accommodation, please let us know.

Salary Range:

$59,400.00 - $124,400.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.

We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.