Technical Support Engineer 1

Fortinet Inc Sunnyvale , CA 94085

Posted 2 months ago

Position overview and Job Responsibilities:

  • Providing technical support to Fortinet customers

  • Collection, analysis and change recommendations of configuration

  • Collection and analysis of customer network information as well as packet capture

  • Recommending corrective actions based on gathered data and its analysis

  • Running real-time phone or remote access sessions with customers


  • Experience working as engineer in telecommunication, networking or security industry or equivalent education (New graduates are welcome to apply)

  • Good knowledge of OSI model and TCP/IP protocol

  • Administrative knowledge of Windows, Unix or Linux

  • Proficient spoken and written English

  • Positive, communicative and customer oriented attitude


  • Having any of industry certificates (FCNSA, CCNA)
  • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
  • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)


  • Bachelors Degree in Engineering or Science or equivalent experience

#LI- MG1


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Technical Support Engineer 1

Fortinet Inc