Technical Support Coordinator

Education First New York , NY 10007

Posted 3 months ago

Technical Support Coordinator

EF Academy is an international boarding school in Thornwood, NY. We are seeking the immediate appointment of a Technical Support Coordinator. The successful candidate will have the following skills and/or experience::

  • knowledge of basic wired and wireless networking
  • troubleshooting knowledge of Windows, Macintosh, iPad and Chromebook computers
  • familiarity with print servers and other networking services
  • understanding of databases
  • able to quickly grasp the operation of new and/or unfamiliar soft- and hardware tools
  • enjoy working with people - Faculty, Administration, Students, as well as remote service technicians

EF Academy's service model includes working with networking, hardware and software colleagues from around the world. The successful candidate will have excellent communication and interpersonal skills, demonstrate flexibility and attention to detail, with a passion for life. The ideal candidate will understand the operations of a school and the specific client demographic we are supporting on campus.

Reports to: Director of Educational Systems


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Consultant

Opentext Corporation

Posted 3 days ago

VIEW JOBS 11/15/2019 12:00:00 AM 2020-02-13T00:00 OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST The opportunity: The Managed Service Programs Consultant will provide accurate, timely technical support for OpenText Software to Managed Services customers primarily via the telephone and E-mail. The Consultant will deal with support issues that are complex in nature, carry differing priorities and must be addressed within predetermined service levels, so the Consultant must be adept at balancing multiple priorities. The callers will expect enterprise-level support, therefore the Consultant will need to be well-versed technically, and fully understand customer service concepts. Other objectives are to collect and report upon information gathered from incidents; and to interface with Customer Support/DEV and others as necessary. In addition, the Managed Service Programs Consultant will carry out projects as assigned by the management staff, cooperate with other Managed Service Programs Consultants in carrying out their day-to-day duties, and represent OpenText in a visibly supportive manner. You are great at: * Researching, resolving and recording all levels of software questions from customers, with an emphasis on the more complex technical and application questions, quickly and repeatedly. * Performing support primarily via the telephone and E-mail. * Answering all incoming support calls six or more hours per day. * Providing support within OpenText's stated service level goals. * Recording and maintaining knowledge collected from each incident in accordance with the standard format. * Working with Support and Development to aid in the resolution of product issues. * Participating in the testing of new and enhanced products. * Participating in the QA process by validating and reporting bugs reported by customers. * Participating in Team Meetings. What it takes: * Degree (or equivalent work experience) preferably in Computer Science. * Demonstrated strong oral, written, and interpersonal skills. * Ability to solve problems systematically and effectively, while ensuring the highest customer satisfaction and staying within the stated service level goals. * A proven ability to interface with customers (both on the phone and in person) in a support role. * Experience in a Customer Support -related position (preferably in a high-tech industry) is a plus. * Flexibility in completing assignments. * Ability to work on several tasks simultaneously while accomplishing desired results. * Ability to communicate well in all situations. * Understanding of general business. * Work well with little guidance in a very dynamic atmosphere. * Work well under demanding circumstances. * Some travel may be required. At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act Opentext Corporation New York NY

Technical Support Coordinator

Education First