Technical Support

Division: Information Technology

Reports to: Chief Information Officer

Status: FT

Salary: $44,262.00

JOB DESCRIPTION:

Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the following duties.

Problem Solving, LAN and WAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration, SharePoint support.

Essential Duties and Responsibilities include the following and other duties may be assigned as required:

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

• Configuration of client's equipment to connect to the Internet via Local and Wide Area Network technologies.

• Configure software to connect to Internet application servers.

• Provide training to clients in the use of system and applications as related to Internet.

• Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations related to city offered services.

• Provide further assistance to the Chief Technology Officer.

QUALIFICATIONS:

The Ideal candidate will also possess the following skills:

• Able to work independently and efficiently to meet deadlines.

• Able to promptly answer support related email, phone calls and other electronic communications.

• Self-motivated, detail-oriented and organized.

• Experience with hardware and software issues.

• Proficient in Internet related applications such as Email clients, FTP clients and Web Browsers.

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Date Posted: May 6, 2024