About the Opportunity:
At Pitney Bowes, we do the right thing, the right way.
As a Technical Support Associate for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
As a Technical Support Associate, you will provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.
Autonomous, high performing, team driven, and have a keen sense for customer service and client relationship building
An individual with a strong ability to multi task, communicate, and possess passion for client success
A collaborative team player who isn't afraid to think outside the box to provide solutions
An individual that strives to exceed expectations
Moving boldly in the quest for superior and best in market solutions
Build. Deploy. Bridge. Grow.
Demonstrate active listening skills and understand the full picture
Be friendly, courteous, patient, demonstrate a positive attitude, and as well as be flexible and be able to adapt behavior when situations require it
Resolve problems efficiently and effectively, and process revenue related transactions
Possess an above average knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients
Exhibit and represent the Pitney Bowes Gold Standard
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (pbprojectliving.com)
Possess superior interpersonal skills, oral/written communication and problem solving skills
Proven organizational skills and the ability to multi-task
Experience in being courteous, patient and have analytical abilities in order to handle client concerns
Have call center experience
The ability to de-escalate and resolve client issues in addition to strong track record in the area of client service
Proficient and effective use of all Microsoft office applications, internet, chat, and email
Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
Net certification or equivalent experience and/or training
Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.
M/F/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Pitney Bowes Inc.