Technical Support Associate

Pitney Bowes Inc. Appleton , WI 54914

Posted 7 days ago

About the Opportunity:

At Pitney Bowes, we do the right thing, the right way.

As a Technical Support Associate for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

As a Technical Support Associate, you will provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

You Are:

  • Autonomous, high performing, team driven, and have a keen sense for customer service and client relationship building

  • An individual with a strong ability to multi task, communicate, and possess passion for client success

  • A collaborative team player who isn't afraid to think outside the box to provide solutions

  • An individual that strives to exceed expectations

  • Moving boldly in the quest for superior and best in market solutions

Build. Deploy. Bridge. Grow.

You Will:

  • Demonstrate active listening skills and understand the full picture

  • Be friendly, courteous, patient, demonstrate a positive attitude, and as well as be flexible and be able to adapt behavior when situations require it

  • Resolve problems efficiently and effectively, and process revenue related transactions

  • Possess an above average knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients

  • Exhibit and represent the Pitney Bowes Gold Standard

We Will:

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)

Your Background:

  • Possess superior interpersonal skills, oral/written communication and problem solving skills

  • Proven organizational skills and the ability to multi-task

  • Experience in being courteous, patient and have analytical abilities in order to handle client concerns

  • Have call center experience

  • The ability to de-escalate and resolve client issues in addition to strong track record in the area of client service

  • Proficient and effective use of all Microsoft office applications, internet, chat, and email

  • Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies

  • Net certification or equivalent experience and/or training

STS GLOBAL

Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.

M/F/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.


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Technical Support Associate

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VIEW JOBS 11/8/2019 12:00:00 AM 2020-02-06T00:00 About the Opportunity: At Pitney Bowes, we do the right thing, the right way. As a Technical Support Associate for Pitney Bowes, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. As a Technical Support Associate, you will provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product. You Are: * Autonomous, high performing, team driven, and have a keen sense for customer service and client relationship building * An individual with a strong ability to multi task, communicate, and possess passion for client success * A collaborative team player who isn't afraid to think outside the box to provide solutions * An individual that strives to exceed expectations * Moving boldly in the quest for superior and best in market solutions Build. Deploy. Bridge. Grow. You Will: * Demonstrate active listening skills and understand the full picture * Be friendly, courteous, patient, demonstrate a positive attitude, and as well as be flexible and be able to adapt behavior when situations require it * Resolve problems efficiently and effectively, and process revenue related transactions * Possess an above average knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients * Exhibit and represent the Pitney Bowes Gold Standard We Will: * Provide the opportunity to grow and develop your career * Offer an inclusive environment that encourages diverse perspectives and ideas * Deliver challenging and unique opportunities to contribute to the success of a transforming organization * Offer comprehensive benefits globally (pbprojectliving.com) Your Background: * Possess superior interpersonal skills, oral/written communication and problem solving skills * Proven organizational skills and the ability to multi-task * Experience in being courteous, patient and have analytical abilities in order to handle client concerns * Have call center experience * The ability to de-escalate and resolve client issues in addition to strong track record in the area of client service * Proficient and effective use of all Microsoft office applications, internet, chat, and email * Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies * Net certification or equivalent experience and/or training STS GLOBAL Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed. M/F/Veterans/Individuals with Disabilities/LGBT are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes Appleton WI

Technical Support Associate

Pitney Bowes Inc.