Technical Support Analyst

Your Title: Technical Support Analyst

Job Location: US - Remote

Our Division: OPS

What You Will Do

The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked and/or wireless systems. You will be a key player in addressing issues where primary product support has not resolved equipment or software problems. This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.

• Act as the initial point of contact for all software and hardware related concerns from Cityworks clients

• Research available resources to locate known solutions to help ensure timely resolution of customer issues, and contribute to customer satisfaction and retention

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose software and hardware problems

• Participate in continuing education and training opportunities

What Skills & Experience You Should Bring

• Recent graduate with a BS/BA in GIS, geography, or a related field, or a combination of education and experience.

• Excellent communication skills

• Ability to work independently

• Experience in Cityworks, Esri GIS, Trimble Unity, and technical support

• Exceptional analytical and problem-solving skills

• Effective time management and decision-making

• Knowledge of community development, public works, and utilities in municipal or utility districts (water, wastewater, stormwater, streets, and traffic), permitting, or business licensing is a plus

• Knowledge of Salesforce CRM is a plus

• Knowledge of leading database systems (Oracle or SQL Server) is a plus

About Trimble

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

About Trimble Cityworks:

Cityworks, a Trimble Company, is the world's first GIS-centric management solution for Public Works, Utilities, and Local Government. We offer leading enterprise asset management (EAM) software for utilities and local government. Our solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure. Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri's ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Our company supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections, and tests while managing the tasks, resources (labor, material, and equipment) associated with maintenance activity. We are fully integrated with Esri's leading GIS technology, Microsoft Office, and Crystal Reports.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

• Pay Equity

• Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

• Hiring Range:

53212

• 67946
• Bonus Eligible?

No

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

• Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contact

AskPX@px.trimble.com