Technical Support Analyst

Progressive Leasing Draper , UT 84020

Posted 2 weeks ago

Job Description:

Ready to become the next Tech Guru? Progressive Leasing is now interviewing for a Technical Support Analyst in Draper, UT to join our IT Service Desk team, providing mission critical support to our employees.

What You'll Do:

  • Escalate issues and provide updates to stakeholders for desktop and application tickets.

  • Assist with maintaining records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software

  • Provide tasks such as: imaging computers and checking inventory levels

  • Manage and execute requests for multiple IT needs, including headsets, keyboards and mice, laptops, desktops and software

  • Facilitate logins, account support, and various other system administration duties.

Minimum Experience &

Qualifications:
  • Knowledge of commonly-used concepts, practices, and procedures within a Help Desk/Service Desk Environment

  • 2-3 years information systems experience, including 1 year of experience working directly with PC hardware and software

  • Knowledge of Microsoft technologies in the enterprise

  • Certifications (such as A+) a strong plus but not required

  • Basic understanding of ITIL, in particular ITSM

  • Associate degree or equivalent from a two-year college or technical school

  • Must be able to walk, bend, stoop, balance and reach for extended periods of time

  • Must be able to lift up to 40 lbs.

Compensation, Perks & Benefits:

  • Competitive Compensation

  • Full Health Benefits - Medical/Dental/Vision

  • 401k, Paid Time Off and Tuition Reimbursement

  • Full Service Gym, Game and Lounge Area, Basketball Court

  • Free Healthy Snacks and Refreshments

  • Subsidized Public Transit

  • Fun and Relaxed Work Environment

WHO IS PROGRESSIVE LEASING?

Prog Leasing, LLC, a wholly-owned subsidiary of Aaron's, Inc (NYSE: AAN), is the largest and longest-tenured virtual lease-to-own provider in the United States. The company's mission is to provide simple and affordable purchase options for credit-challenged consumers. Over the last 19+ years, Progressive Leasing's fair and transparent NO CREDIT NEEDED lease-to-own option has helped millions of customers and their families, even if they have less-than-perfect credit or an inability to pay for their purchase upfront. Progressive has also helped more than 27,000 retail stores drive increased revenue and improve customer satisfaction. Learn more at http://www.progleasing.com.

Progressive Leasing does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.


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Technical Support Analyst

Progressive Leasing