Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Support Analyst

Expired Job

NTT Data, Inc. Boston , MA 02108

Posted 2 months ago

Job Title: Technical Support Analyst
Location: Boston, MA
Temp to hire

Our client is seeking a Technical Support Specialist who is eager to join a dynamic support team. The Technical Support Specialist will manage desktop and application solutions in order to a meet the business needs of the organization.

The ideal candidate will be capable of solving user support issues while collaborating with other support engineers. The Technical Support Specialist must manage projects from the planning phase through the implementation phase. In this role, the selected candidate must be focused, reliable, responsive and possess excellent communication skills.

The primary services handled by the Technical Support Team include:
Hardware (desktop and printer) support and troubleshooting
Software configuration and troubleshooting
Windows and Microsoft Office support
Virus Protection
Network support
Microsoft Exchange Administration
Remote software installations and upgrades
Asset management and inventory oversight
Other duties as assigned

Qualifications:
Candidates must be able to clearly and effectively communicate with team members, management, and endusers on a regular basis. Afterhours availability is required in order to respond to emergencies, and to complete system maintenance that cannot be performed during normal business hours.

Minimum of two years' experience in the following areas is preferred:
Supporting Windows 7 or higher
Supporting Microsoft Office 2010 or higher
Supporting Symantec Endpoint Protection 12 or higher
Supporting printing environment
Configuring and troubleshooting desktop hardware (Dell and HP preferred)
BA/BS in CS or equivalent experience preferred
A+ Hardware certification preferred
Networking+ certification preferred
Highly selfmotivated individual who has the ability to work independently as well as in a team environment
Attention to detail and strong organizational skills
Excellent verbal and written communication skills; Possess strong documentation skills
Ability to occasionally travel for site visits

Skills:
Please refer to Job Description
Contract
8 months



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Analyst

Air Worldwide

Posted 2 months ago

VIEW JOBS 10/11/2018 12:00:00 AM 2019-01-09T00:00 Position Overview: If you've been looking for an opportunity to join a successful organization that has grown from a small privately held company to an S&P global enterprise named to Forbes America's Best Employers 2017 List and Forbes World's Most Innovative Companies 2017 List. AIR offers the opportunity to join the esteemed and innovative Verisk Analytics family. The Technical Support Analyst III/Senior plays a leadership role in implementing the technical aspects of our client's installation and supporting internal and external technical issues. In conjunction with other client facing teams, you will ensure successful client implementation of AIR solutions and be responsible for the successful deployment of new product releases to AIR clients environments. You will handle installation testing of AIR product. You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL and VMware, and be among the first to test and ensure all AIR products work seamlessly with the newest technologies by aiding in the installation and testing of AIR products. You will work collaboratively with multiple departments to ensure successful execution of installations and deployments. You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organization on specific projects/teams and work directly with clients or through Client Services Managers. Responsibilities (but not limited to): * Provide front-line technical support via phone and email to internal and external clients with AIR Software * Ensure all implementation requirements are defined correctly, and translate those requirements into system configuration * Detect, diagnose, and resolve problems during implementation * Maintain checklist documentation to ensure quality implementations and deployments * Identify client issues and work with internal teams to create a strategy to address problems * Maintain the lines of communication by providing effective feedback and communicate strategy with clients, including dates for resolution of open issues * Test and configure systems to replicate client environments * Document knowledge in the form of knowledge base tech notes and articles * Other duties as assigned * Ability to be on the on-call rotation for two weeks every three months Qualifications: * 3 - 8 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing * Basic knowledge of Microsoft SQL Server * Well-developed PC skills using Microsoft Windows * Strong problem-solving skills * Impeccable attention to detail * Excellent communication and interpersonal skills to interact with all technical stakeholders including employees, customers and prospective clients * Knowledge of Installshield, PowerShell, Jenkins or HPC is a plus * Insurance knowledge is a definite plus * Some travel may be required Education Requirements: * BS degree in Information Technology, Computer Science or equivalent Air Worldwide Boston MA

Technical Support Analyst

Expired Job

NTT Data, Inc.