MFA Incorporated Columbia , MO 65201
Posted 2 weeks ago
Job Details
Job Location: ITS-Data Center 9679 - Columbia, MO
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Day
Job Category: Information Technology
About the Opportunity
OBJECTIVE:
Provides support to Corporate, Field, and Retail employees with their hardware and software issues as they call into the Help Desk. Able to walk users through how to use company programs and third party software used by MFA or route their issues through an internal ticket system to the correct Tier 2 IT department for in depth support. Able to identify and troubleshoot a wide range of software, hardware, server, and printer issues. Knowledgeable in Windows, macOS, and iOS operating systems as well as the Microsoft Office software suite. All duties should be performed in accordance with company policy.
OUR EXPECATIONS ARE THAT YOU:
Support Field and Corporate Office employees with their computer issues that they call in to help get fixed
Walk users through how to use company programs
Troubleshoot issues ranging from software, hardware, servers, and printers
Support IPhones and all other cell phone devices by provisioning new service and troubleshooting problems with existing service
Make sure all computer equipment that comes through tech support is up-to-date
Update computer images using KACE
Set up users profiles on new equipment
Supports new migrations of software from one version to another
Update computer equipment records
Update our ticketing system with all problems as they progress to their resolutions.
Maintain inventory and make sure everything is in correct location
Fill out paperwork for users equipment as necessary
YOU ARE RIGHT FOR THIS ROLE IF YOU:
Willingness and ability to collaborate with team members to ensure policies and practices are effective and efficient.
Can demonstrate timely and accurate decision making skills
Can demonstrate self-motivation, initiative, assertiveness and are results-oriented
Can demonstrate proficiency in Microsoft Office Products
Ability to create and maintain professional working relationships
Ability to solve real-world business problems using relational databases
Knowledge of Microsoft IIS v 5-6 experience
Knowledge and understanding of the principles of networking/security
HIGHLY QUALIFIED CANIDATES WILL BRING:
Bachelor's degree in IT or related field preferred
Four years' work experience in computer-related environment preferred
Current release of Microsoft Enterprise Server experience
Experience using Netware Current versions
Qualifications
MFA Incorporated