Technical Support Analyst, Information Systems Specialist 5 (Internal Only, Onsite At Coffee Creek)

Initial Posting Date:

04/24/2024

Application Deadline:

05/04/2024

Agency:

Department of Corrections

Salary Range:

$5,293 - $8,042

Position Type:

Employee

Position Title:

Technical Support Analyst, Information Systems Specialist 5 (Internal Only, Onsite at Coffee Creek)

Job Description:

This position will be on-site support and primarily located in person at the Coffee Creek Correctional Facility.

This opportunity is available for current employees of the Oregon Department of Corrections, Oregon Correctional Enterprises, and Oregon Board of Parole, Probation, and Post-Prison Supervision.

The Oregon Department of Corrections (ODOC) seeks to employ career-oriented candidates and offers employment opportunities in a wide variety of challenging occupations. ODOC's mission is to promote public safety by holding offenders accountable for their actions and reducing the risk of future criminal behavior.

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Your role:

• Communicate with a variety of users to address their technical issues that cannot be resolved by the helpdesk

• Resolve compatibility issues including multiple operating systems

• Track problems, resolutions, and inventory

• Install, configure, and troubleshoot hardware and software

• Research, evaluate, and implement solutions to onsite IT needs

What We Are Looking For

Minimum Qualifications

Five (5) years of information systems experience in technical support

OR

An Associate's degree in Computer Science, Information Technology, or related field,

OR

completion of a two (2) year accredited vocational training program in information technology or related field;

AND

three (3) years of information systems experience in technical support

OR

A Bachelor's degree in Information Technology, Computer Science, or related field

AND

one (1) year of information systems experience in technical support

Desired Attributes

• Strong ability to track and document problems and services

• Maintaining hardware and software inventories

• Business Analysis methodologies

• Proficiency working in a team environment

• Professional experience with Personal Computer hardware and updates

• Experience with installation, configuration, and troubleshooting of: Windows 10 Enterprise, Microsoft Office Suites, Wide Area Network (WAN), Local Area Network (LAN) client

• Experience as a Technology Support Analyst

Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to an interview.

In the Work Experience section of your online application clearly describe your experience as it relates to the minimum and special qualifications, requested skills, and/or desired attributes. Be sure to demonstrate you have obtained any skills requested or required through education, work experience, or by showing you have transferable skills (i.e., skills obtained through military education or experience) that substantially relate to this position. Your Work Experience must be up to date.

Failure to provide this information may result in eliminating your application from further consideration. A resume will not substitute for completing the work experience section of your application.

Working Conditions

Working in an adult correctional facility with contact and occasional supervision of Adults in Custody. Bending, crawling, and lifting as necessary for the set up or troubleshooting of IT equipment.

Requirements for Employment

You must be able to pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: felony convictions, computer theft, identify theft and fraud. CJIS clearance is done at the conditional job offer.

The Selection Process

• We expect to

• Initial review of minimum qualifications, knowledge, and skills.

• Consideration of top candidates

• Recruitment will review and refer the top candidates to the hiring manager.

• There will be interviews and/or testing to determine the best candidates for a position.

• Background check and reference checks

• All finalists must pass a thorough a criminal record check and reference check.

Benefits

The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range. The State of Oregon provides a generous benefit package, which includes family health and dental insurance, optional short and long-term disability and term life insurance - all of which can be tailored to individual needs. Also provided are fully paid retirement program, modest life insurance policy, paid holidays, vacation and sick leave. Position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Additional Information

Diversity, Equity, and Inclusion is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, and inclusion. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference.

ODOC is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone (that will have direct contact with residents) who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. For more information regarding PREA please visit: United States Department of Justice.

Veterans' Preference

Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility. Please note - if you checked you are a veteran, you will be asked to upload your documents later in the application process, after you have applied.

Questions

If you have questions about the position, please contact the recruiter, Grant Yoder.

The fine print:

• Warning! The system will timeout after 20 minutes of inactivity. You must submit your application after you begin the process - you cannot save your progress and come back to it later.

• Workday performs weekly maintenance Friday evenings and the system may be down for several hours. Please plan accordingly.

• We may also use other factors to help us decide who will move forward, such as your related work experience, education, and overall professionalism of your application materials.

• Do not attach extra documents. We will only review documents requested in the posting.

• ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.

• This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

• Application information may be used throughout the entire selection process. This process is subject to change without notice. The pay and benefits on all announcement may change without notice.