Technical Support Analyst

Infogroup Northwest Happy Valley , OR 97086

Posted 2 months ago

Title: Technical Support Analyst
Location: Portland, OR
Type: Contract
Job: WD922906103

At IGNW (formerly InfoGroup Northwest), we use our deep technical insights, local market knowledge and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are based in Portland, OR with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, consultants, contractors, partners and employees choose IGNW because we tackle the tough problems, and we care deeply about people while we do it.

We are proud to foster a great team working environment, to offer highly competitive compensation and to offer full benefits packages including medical, Flexible Spending Accounts, dental and vision. If you would like to learn more, join our team, or explore how IGNW can benefit your business, please reach out today!

Project Scope:
The Technical Support Specialist is responsible for resolving complex customer-related software issues associated with the implementation and support of clients construction accounting and project management software. Provides technical support to customers, answering questions on function and usage of product. Serves as primary support liaison between company and customer. This position requires the ability to work as a team member, regular interaction with customers via phone and email, and the ability to maintain good working relationships between the team and the customer.

Provide telephone and Internet support to customers who have questions or issues related to Keystyle or V6 Application issues.
Correct customer data using SQL modification statements. Troubleshoot SQL programming using SQL Profiler and debug stored procedures to isolate software issues.
Executes the tests necessary to ensure than an application or technical environment meets performance and business requirements.
Provide support to customers who have questions or issues related to standard and custom reports, cubes, spreadsheets, and financial statements.
Effectively document issues/feedback from customers for use by development in research and resolution of defects.
Monitors, tracks, and documents customer support calls and related activities in CRM system. Cross-train other team members on SSRS Reports and SQL functionality and troubleshooting, as applicable.

Bachelors degree, preferably majoring in Computer Science, Business, or Accounting, and relevant customer support experience as indicated below or an equivalent combination of education and experience.
Demonstrated experience troubleshooting SQL; including tables, triggers, views, stored procedures, performance tuning and ability to write complex SQL queries. Microsoft Transact SQL, preferred.
Basic familiarity with business accounting applications (e.g. payroll, accounts payable, accounts receivable, purchase order, financial statements).
Strong and articulate telephone personality and the ability to create rapport.
Ability to work within coverage expectations of Support department, including on-call rotation.

Demonstrated experience with SSRS Reports; including tables, matrices, and graphs.
Familiarity with commercial construction industry (e.g. job costing, equipment tracking, project management) is an asset for this position but not required.
Strong technical skills with a variety of business software tools including MS Office applications.
Experience working in a support call center.
Microsoft SQL certification.

Please note: Our clients may require that candidates pass a drug and/or background check.

To apply, please send your resume to:

Oregon's Top 100 Best Companies to Work For - 3 years running

IGNW has earned the Best of Staffing Award for providing remarkable service to hiring managers and job seekers. Check it out!

To view other IGNW opportunities please visit


Accounting, Analyst, BIND, Business Requirements, Call Center, Costing, CRM, Development, HTML, HTTP, Management, MS Office, Programming, Project, Project Management, Research, SQL

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Technical Support Analyst

Infogroup Northwest