Technical Support Analyst

Infogroup Northwest Happy Valley , OR 97086

Posted 2 months ago

Title: Technical Support Analyst
Location: Portland, OR
Type: Contract
Job: WD922906103

At IGNW (formerly InfoGroup Northwest), we use our deep technical insights, local market knowledge and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are based in Portland, OR with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, consultants, contractors, partners and employees choose IGNW because we tackle the tough problems, and we care deeply about people while we do it.

We are proud to foster a great team working environment, to offer highly competitive compensation and to offer full benefits packages including medical, Flexible Spending Accounts, dental and vision. If you would like to learn more, join our team, or explore how IGNW can benefit your business, please reach out today!

Project Scope:
The Technical Support Specialist is responsible for resolving complex customer-related software issues associated with the implementation and support of clients construction accounting and project management software. Provides technical support to customers, answering questions on function and usage of product. Serves as primary support liaison between company and customer. This position requires the ability to work as a team member, regular interaction with customers via phone and email, and the ability to maintain good working relationships between the team and the customer.


Responsibilities:
Provide telephone and Internet support to customers who have questions or issues related to Keystyle or V6 Application issues.
Correct customer data using SQL modification statements. Troubleshoot SQL programming using SQL Profiler and debug stored procedures to isolate software issues.
Executes the tests necessary to ensure than an application or technical environment meets performance and business requirements.
Provide support to customers who have questions or issues related to standard and custom reports, cubes, spreadsheets, and financial statements.
Effectively document issues/feedback from customers for use by development in research and resolution of defects.
Monitors, tracks, and documents customer support calls and related activities in CRM system. Cross-train other team members on SSRS Reports and SQL functionality and troubleshooting, as applicable.

Requirements:
Bachelors degree, preferably majoring in Computer Science, Business, or Accounting, and relevant customer support experience as indicated below or an equivalent combination of education and experience.
Demonstrated experience troubleshooting SQL; including tables, triggers, views, stored procedures, performance tuning and ability to write complex SQL queries. Microsoft Transact SQL, preferred.
Basic familiarity with business accounting applications (e.g. payroll, accounts payable, accounts receivable, purchase order, financial statements).
Strong and articulate telephone personality and the ability to create rapport.
Ability to work within coverage expectations of Support department, including on-call rotation.

Preferred:
Demonstrated experience with SSRS Reports; including tables, matrices, and graphs.
Familiarity with commercial construction industry (e.g. job costing, equipment tracking, project management) is an asset for this position but not required.
Strong technical skills with a variety of business software tools including MS Office applications.
Experience working in a support call center.
Microsoft SQL certification.

Please note: Our clients may require that candidates pass a drug and/or background check.

To apply, please send your resume to:

Oregon's Top 100 Best Companies to Work For - 3 years running

IGNW has earned the Best of Staffing Award for providing remarkable service to hiring managers and job seekers. Check it out!

To view other IGNW opportunities please visit

IN

Skills:
Accounting, Analyst, BIND, Business Requirements, Call Center, Costing, CRM, Development, HTML, HTTP, Management, MS Office, Programming, Project, Project Management, Research, SQL
Contract


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Support Technician

Dave & Buster's, Inc.

Posted 3 months ago

VIEW JOBS 9/6/2018 12:00:00 AM 2018-12-05T00:00 1200: Support Technician POSITION SNAPSHOT: Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. Dave & Buster's, Inc. Happy Valley OR

Technical Support Analyst

Infogroup Northwest