Title: Technical Support Analyst
Location: Portland, OR
At IGNW (formerly InfoGroup Northwest), we use our deep technical insights, local market knowledge and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are based in Portland, OR with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, consultants, contractors, partners and employees choose IGNW because we tackle the tough problems, and we care deeply about people while we do it.
We are proud to foster a great team working environment, to offer highly competitive compensation and to offer full benefits packages including medical, Flexible Spending Accounts, dental and vision. If you would like to learn more, join our team, or explore how IGNW can benefit your business, please reach out today!
The Technical Support Specialist is responsible for resolving complex customer-related software issues associated with the implementation and support of clients construction accounting and project management software. Provides technical support to customers, answering questions on function and usage of product. Serves as primary support liaison between company and customer. This position requires the ability to work as a team member, regular interaction with customers via phone and email, and the ability to maintain good working relationships between the team and the customer.
Demonstrated experience with SSRS Reports; including tables, matrices, and graphs.
Familiarity with commercial construction industry (e.g. job costing, equipment tracking, project management) is an asset for this position but not required.
Strong technical skills with a variety of business software tools including MS Office applications.
Experience working in a support call center.
Microsoft SQL certification.
Please note: Our clients may require that candidates pass a drug and/or background check.
To apply, please send your resume to:
Oregon's Top 100 Best Companies to Work For - 3 years running
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Accounting, Analyst, BIND, Business Requirements, Call Center, Costing, CRM, Development, HTML, HTTP, Management, MS Office, Programming, Project, Project Management, Research, SQL