Technical Support Analyst II (Help Desk)
Client: Healthcare Organization
Denver, CO 80246
6 Months Contract, possibly to Hire
W2, Health/401k Benefits Provided
The Technical Support Analyst II position is primarily responsible for assisting employees with issues related to I/T and tracking tickets within the help desk software.
Inquiries may include troubleshooting user access issues, software questions, hardware issues, replace/install hardware, build/rebuild computers for distribution, and administrative tasks such as adding/deleting users from network & voice mail.
Telephony support includes setting up new extensions, moving extensions and troubleshooting phone issues.
When appropriate, contact vendors for support. Activate and distribute cell phones and other individual equipment. Train new users on how to use laptops and tablets.
Management of this equipment consists of assisting with or performing operating system and software upgrades and making necessary adjustments to improve system performance.
SKILLS/ KNOWLEDGE /ABILITIES
Advanced knowledge of Microsoft Operating Systems and desktop software.
Working knowledge of Windows Active Directory domain based network architecture
Active Directory Groups
User account maintenance
NTFS and share level permissions
Ability to Multi-task
Ability to work under pressure
Able to work independently.
Able to demonstrate confidentiality, maturity, flexibility, organizational skills, dependability.
Able to analyze and recommend procedures or enhancements/improvements.
Able to organize and maintain technical system processes.
Able to adapt to changes.
Able to understand users needs and communicate resolutions appropriately
Associates degree in computer related field (2+ additional years of experience may substitute for an Associates degree)
2 years Help Desk experience
Interested in this role? Please feel free to reach out directly Tina Zahradnik at or
tech support, help desk, active directory, Group Policy, DHCP, TCP/IP