Technical Support Analyst

What we are looking for

Optime Care, a Specialty Pharmacy, seeks a dynamic Technical Support Analyst to assist in advancing our Pharmacy technical support to the next level. We are seeking a motivated professional to join our IT team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will collaborate with team members across all departments to assist them with their technical requirements.

The role will install and configure hardware, software, and updates, troubleshoot, and resolve user issues with software or hardware. Additionally, this position will be responsible for testing, evaluating, and making decisions about new technology for the business, working closely with third-party vendors in configuration, implementation, and rollout.

This position will be a full-time on-site role based in our St. Louis, MO office with the potential to become hybrid.

Join a team of driven individuals passionate about continuous improvement as we explore new ways to provide cost savings to our clients in the face of ever-increasing healthcare costs.

What the position will be doing

• Install and configure hardware, software, or updates.

• Troubleshoot and resolve user issues with software or hardware.

• Walk users through resolution steps.

• Maintain concise procedures to support the organization.

• Maintain streamlined change logs for audit purposes.

• Analyze records and logs to spot underlying trends and potential issues.

• Support the implementation of new solutions or applications.

• Establish accounts for new users and assist with password or login problems.

• Assist with testing, evaluating, and making decisions about new technology for the business.

• Participate in meetings and provide insight into requirements.

• Remain up to date on emerging trends and technology offerings.

• Performs other related duties as assigned or as necessary; remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

Necessary Skills, Education & Abilities

• High School degree, or equivalent required.

• 3 or more years of experience in technical support.

• Certifications are preferred, but not required.

• Working knowledge and expertise with a variety of operating systems, software, and hardware.

• Ability to thrive in a fast-paced environment with constantly changing priorities.

• Excellent analytical skills and the ability to provide solutions to complex problems.

• Ability to be highly transparent, ethical, and driven. Relentless attention to detail, and the ability to be a creative self-starter and team player.

• Excellent written and verbal communication skills and interpersonal skills.

• Ability to communicate with all levels within an organization and with clients, customers, and vendors.

• Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook

About us

Optime Care is a Specialty Pharmacy dedicated to providing services to smaller patient communities. We focus on securing insurance coverage, coordinating care, and complying with therapy regimens are only a few examples. Our mission is to minimize the daily impact of living with unique disorders. After just one call, our experts begin to address everything from medication delivery and insurance reimbursement to compliance and education. Every patient receives a proactive service experience tailored to their specific needs.

Optime Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.