Technical Support Agent

This is a hybrid role 3 days in the office 2 work from home

Be part of an evolving and growing Technical Support team within a SaaS business, with best-in-class technology (hardware & software).

It's an exciting time to be joining as we continue to developer premium level support to our enterprise customers.

• You will be communicating with customers across a number of channels, providing them with first tier technical support by troubleshooting software and hardware issues.

• You will get to work closely with our customers and internal teams to provide the best customer experience possible.

• Also provide training to the end user to enable the customer to troubleshoot in the future.

• Become an active and constructive member of the EROAD team and contribute to creating a culture that is productive, open, honest, professional, innovative, friendly and sustainable.

• Be proactive and identify areas where additional training/knowledge is needed to better enhance the customer experience by increasing opportunity for FCR

About you:

• You will previously have worked in a call centre or help desk environment

• Technology industry experience such as Telematics, SaaS, IoT, and Wireless preferred

• Outstanding customer focus with the ability to champion a business and users view, couple with excellent communication skills

• As a quick learner, you will love keeping abreast of the technology

• You're highly organised and great at balancing multiple systems

• An eye for customer critical details coupled with a strong sense of urgency.

Why EROAD?

EROAD is a fast growing, global business in the tech sector! We are on a journey of trajectory.

Our purpose is simple - we make roads safer and more sustainable for our customers and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimise environmental impact.

Benefits:

EROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance, unlimited sick leave, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience.

As a global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communicatikl98mnon, learning opportunities and cultural sharing.

Our health and wellbeing benefits package is extensive, with focus on emotion, professional, physical, financial and social health. These benefits include medical, dental, vision, group life, short-term and long-term disability insurance.

Additionally, you will have the opportunity to participate in our 401(k) retirement plan. EROAD will generously match your personal contributions (limits apply).

We ensure you have the tools, technology, and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.

At EROAD, we are going places and we would love you to join us. Submit your CV and Cover Letter today!