Technical Support Advisor

Job Summary

A Technical Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team's efforts in growing premier distributor. Support will be provided by phone, on-site and training events intended to improve the professional HVAC technician's proficiency. The Technical Advisor will be an integral portion of the team's resource development and equipment innovation implementation.

Essential Duties/Accountabilities

• Duties and responsibilities will include but are not limited to:

• Provides technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems' and third-party supplier's dealers and sales professionals, and branch personnel.

• Conduct on-site job visits when necessary.

• Conducts Dealer Training for Watsco Subsidiary's, Tradewinds Climate Systems' and Third Party's dealers.

• Maintains regular contact with regional managers. These meetings should include discussion that assist in determining future training topics.

• Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.

• Maintain a personal and professional development plan.

• Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.

• Develop and maintain an appropriate expense budget.

• Submit regular activity and expense reports, as appropriate and within specified time requirements.

• Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.

• Expense reports are required to be submitted within 15 days of the end of each month

• will maintain an accurate and updated digital calendar, shared with their manager.

• Perform other duties as assigned.