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Technical Subject Matter Expert

Expired Job

General Dynamics Information Technology Falls Church , VA 22040

Posted 5 months ago

Job Description:

The Technical SME will have responsibility for technical support across the Applications Support Program within the Defense Health Agency (DHA) enterprise environment. The DHA enterprise environment supports the mission of providing health care for the US Military.

  • Work in coordination with team members to lead the Production support of Applications in an ITIL centric environment

  • Provide guidance at expert level in performance tuning databases.

  • Provide support for applying vendor recommended service packs and security patches

  • Writes Standard Operating Procedures (SOP), Product Insertion Guides, and Software Suggestion and Recommendation white papers

  • Perform Research and provide documentation on improvements

  • Performs Security reviews and mitigation

  • Create processes, templates, and tools to ensure consistent application, evaluation, and use of best practices

  • Trouble-shoot production systems at expert level and perform Root Cause Analysis of complex issues

  • Writes specifications, how-to documentation, test plans, test reports and best-practice analysis

  • Identifies and consults with internal technical resources to produce strategic designs

  • Provides operational support for applications and systems

  • Monitors Environments to ensure user needs are responded to on as needed and the systems are meeting ongoing business needs

  • Provide support on users help desk issues at a T3 level troubleshooting user's report issues related to issues, response times, connectivity and security

  • Effective writing and communication skills

Requires working in a 24 x 7 Production support environment and willingness to work on weekends and weeknights

1.Bachelors Degree in Computer Science, Engineering or a related technical discipline.
2.Masters Degree preferred.


  • 10-15 years of directly related experience

  • Provide full lifecycle Implementation Experience Installation, Configuration and Administration

  • Provide senior technical mentoring to junior technical personnel

  • Be able to troubleshoot complex application and networking issues

  • Experience with Oracle, IBM DB2, and SQL Server Databases

  • Experience with Networking and Operating system management

  • Experience with Performance analysis and configuration management

  • Strong SQL skills

  • Must possess excellent written and oral communication skills

  • Must have good planning and leadership skills

  • Production support experience is required; availability for on-call support as needed.

  • Experience in data modeling for a data warehouse a plus

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Technical Subject Matter Expert

Expired Job

General Dynamics Information Technology