Technical Specialist - Wireless & Optical Network Technician

Job Summary:

Enterprise Technology is looking for an individual with strong technical and troubleshooting skills to support wireless network operations at Walt Disney World Parks and Resorts. The Wireless & Network Technician will provide remote and field support, be accountable for site surveys, equipment installations, and implementation of wireless solutions across property. This individual should have a shown understanding of Wi-Fi, Cellular, and Radio networking proven through past examples.

This position will report to the Manager, Telecom Network Operations & will be on-site in Orlando, FL.

What You Will Do

• Provide hands-on and remote support for Wi-Fi, Cellular, and radio upgrades, installations, and routine & emergency maintenance

• Provide onsite consultation to customers and ensure 24x7 operational support of multiple wireless networks to maintain SLAs and high Disney standards

• Provide operational design input into new and supplemental wireless deployments

• Collaborate with other network engineering teams and service suppliers to provide wireless solutions

• Conduct wireless RF surveys to deliver to business units

• Collaborate with internal and external teams to understand issues and recommend wireless solutions

• Perform and interpret survey results and draw conclusions for in-depth troubleshooting

• Perform fiber-optic tracing and patching

• Coordinate and validate network changes

• Provide oversight to cellular and radio project deployments

• Provide level 2 support to triage optical and wireless connectivity issues including, but not limited to: hands on repair, RF Survey, fiber-optic testing, and Heat Map generation

• Respond to and resolve network and wireless failures across property

Required Qualifications & Skills

• 5+ years in the Telecommunications Industry.

• 3+ years network and wireless engineering experience

• Strong knowledge of Wi-Fi and Cellular characteristics, and RF signal propagation

• Solid understanding and experience with enterprise wireless support, sustainment, and implementation

• Solid understanding of cellular based networks including LTE handoff and CBRS technology

• Solid understanding of GPON networks and fiber optic installation standard processes

• Proven ability to use various Wireless survey tools (AirMagnet, PC-Tel, See-Hawk, Anritsu, etc.)

• Solid knowledge of fiber-based networks, networking and GPON solutions

• Moderate experience with Cisco Prime, WCS, or NCS

• Understanding of wireless protocols including LTE, 802.11x, etc.

• Strong understanding of quality construction practices and jobsite safety

• Advanced user of Microsoft Office Suite and Smartsheet

• Strong understanding of Aruba; Mobility Conductor, Airwave, Central, access points and diagnostic devices such as Cape Sensors

• Passion for, and knowledge, of Wireless systems and solutions

• Proven success collaborating with a range of partners

• Documentation experience with test results, maintenance plans, and network diagrams

Education

• Degree in a technical related field, appropriate certifications, or equivalent work experience

Preferred Education

• Bachelor of Science Degree in Engineering, Technology, or Computer Science

• CCNA-Wireless certifications

• #LI-JB4

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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