Technical Specialist - Mac Specialist - Austin, TX

H-E-B San Antonio , TX 78245

Posted 2 months ago

This role will be based at H-E-B's new Austin tech headquarters. You will work in a fast-paced digital environment, and will be responsible for working with software, hardware, and network infrastructure components for an extensive amount of Mac users, as well as some PC users. Previous experience working with the Mac hardware & software areas listed below will be highly preferred for this role.

Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary

  • Works with minimal guidance and supervision by more senior partners

  • Provides on call and after hours support for one or more infrastructure technologies

  • Researches, analyzes and resolves complex Apple/Macintosh and Windows hardware and software problems

  • Researches, analyzes and resolves complex hardware problems related to infrastructure (Security, Network, Telecom)

  • Manages site and client asset inventory in a tracking system

  • Manages customer tickets to resolution and escalates to other teams as needed

Hardware

  • Apple Mac OS and Hardware Support

  • iOS support for Apple Mobile Devices

  • Windows OS and Hardware Support

  • Android support for Android Mobile Devices

  • Linux\Windows Server Hardware support

  • Network Infrastructure Support Switch , Routers , Firewalls , Wireless Access Points

  • Phone systems Vertical , Siemens ROLM, Cisco

  • A\V Room Support Hardware and Vendor Management

Software

  • Windows, Apple, Linux, and Solaris operating systems

  • MS SCCM

  • Bomgar Remote Management

  • Microsoft Exchange and Unified Communications.

  • Microsoft Active Directory other LDAP directory tools.

  • ITIL systems management tools.

  • Enterprise storage system management software and associated replication technologies.

  • Enterprise job scheduling systems

  • JAMF/Casper Apple Client Management

  • Zoom Conferencing

  • Slack

  • HP Service Manager

  • HP PPM Project Portfolio Management Center

Education and Experience

  • 3-5 years of experience supporting a Mac O/S user environment

  • Bachelor's Degree or appropriate industry certifications (ASCP, ACMT highly preferred)

  • Excellent interpersonal skills

  • Excellent verbal, listening, and written communication skills

Physical and Other Requirements

  • Function in a fast-paced, office environment

  • Travel by car or airplane with overnight stays

  • Sit for an extended period of time

  • Work extended hours

  • Lift up to 50lbs

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Technical Specialist - Mac Specialist - Austin, TX

H-E-B