This role will be based at H-E-B's new Austin tech headquarters. You will work in a fast-paced digital environment, and will be responsible for working with software, hardware, and network infrastructure components for an extensive amount of Mac users, as well as some PC users. Previous experience working with the Mac hardware & software areas listed below will be highly preferred for this role.
Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary
Works with minimal guidance and supervision by more senior partners
Provides on call and after hours support for one or more infrastructure technologies
Researches, analyzes and resolves complex Apple/Macintosh and Windows hardware and software problems
Researches, analyzes and resolves complex hardware problems related to infrastructure (Security, Network, Telecom)
Manages site and client asset inventory in a tracking system
Manages customer tickets to resolution and escalates to other teams as needed
Apple Mac OS and Hardware Support
iOS support for Apple Mobile Devices
Windows OS and Hardware Support
Android support for Android Mobile Devices
Linux\Windows Server Hardware support
Network Infrastructure Support Switch , Routers , Firewalls , Wireless Access Points
Phone systems Vertical , Siemens ROLM, Cisco
A\V Room Support Hardware and Vendor Management
Windows, Apple, Linux, and Solaris operating systems
Bomgar Remote Management
Microsoft Exchange and Unified Communications.
Microsoft Active Directory other LDAP directory tools.
ITIL systems management tools.
Enterprise storage system management software and associated replication technologies.
Enterprise job scheduling systems
JAMF/Casper Apple Client Management
HP Service Manager
HP PPM Project Portfolio Management Center
Education and Experience
3-5 years of experience supporting a Mac O/S user environment
Bachelor's Degree or appropriate industry certifications (ASCP, ACMT highly preferred)
Excellent interpersonal skills
Excellent verbal, listening, and written communication skills
Physical and Other Requirements
Function in a fast-paced, office environment
Travel by car or airplane with overnight stays
Sit for an extended period of time
Work extended hours
Lift up to 50lbs