Technical Specialist, IT
Employee Type: Full-Time
Chicago, IL, US
Job Type: Information Technology
Years of Experience:
Ryan Specialty Group is looking for an Technical Specialist to join our Information Technology team in Chicago. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career.
This position reports to the Ryan Specialty Group (RSG) Director of Infrastructure and is responsible for providing in-person and over the phone support to all local and remote RSG employees. The position covers a wide variety of technologies and systems ranging from desktop software and hardware, telephony, and enterprise software management. We are seeking a highly-motivated technician with a strong technical foundation and excellent customer service and communication skills.
Work as part of a team to support 1000+ users, offering Technical Support both in-person and phone assistance.
Assist end users with a wide variety of systems including Microsoft Office, Adobe Acrobat, Windows 7, and other company software/hardware.
Provide technical training for new and current employees.
Occasional travel and after-hour work required to perform maintenance or installation of system software/hardware.
Assist Systems Administrators in the configuration and deployment of software packages, servers, and hardware replacement.
Coordinate with the Infrastructure team to detect and troubleshoot technical service issues and resolutions.
Work with the application support teams to provide user insight and experience regarding custom software solutions and implementations.
Communicate with vendors regarding outages, fixes and other miscellaneous issues.
Maintain technical documentation for supported systems.
Other relevant duties as assigned.
Bachelors' degree from an accredited University or college.
Four years work experience within the Information Technology field.
Experience in a Help Desk related environment.
Advanced knowledge of Windows client operating systems (Windows XP, Windows 7.)
Advanced knowledge of Microsoft Office products.
Experience with installing/repairing desktop hardware components.
Basic understanding of networking concepts, TCP/IP, VPN, Wireless Networks, Routing, Subnetting.
Basic understanding of Windows Server.
Excellent customer service skills.
Ability to work in a fast-paced environment.
Excellent interpersonal skills.
Must be able to work independently with minimal direction.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ryan Specialty Group is an Equal Opportunity Employer
Nearest Major Market: Chicago