Technical Specialist, IT

Myron Steves Chicago , IL 60602

Posted 2 months ago

Technical Specialist, IT

JOB SNAPSHOT:

Employee Type: Full-Time

Location:

Chicago, IL, US

Job Type: Information Technology

Secondary Location:

Years of Experience:

Ryan Specialty Group is looking for an Technical Specialist to join our Information Technology team in Chicago. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career.

Position Summary:

This position reports to the Ryan Specialty Group (RSG) Director of Infrastructure and is responsible for providing in-person and over the phone support to all local and remote RSG employees. The position covers a wide variety of technologies and systems ranging from desktop software and hardware, telephony, and enterprise software management. We are seeking a highly-motivated technician with a strong technical foundation and excellent customer service and communication skills.

Essential Functions:

  • Work as part of a team to support 1000+ users, offering Technical Support both in-person and phone assistance.

  • Assist end users with a wide variety of systems including Microsoft Office, Adobe Acrobat, Windows 7, and other company software/hardware.

  • Provide technical training for new and current employees.

  • Occasional travel and after-hour work required to perform maintenance or installation of system software/hardware.

  • Assist Systems Administrators in the configuration and deployment of software packages, servers, and hardware replacement.

  • Coordinate with the Infrastructure team to detect and troubleshoot technical service issues and resolutions.

  • Work with the application support teams to provide user insight and experience regarding custom software solutions and implementations.

  • Communicate with vendors regarding outages, fixes and other miscellaneous issues.

  • Maintain technical documentation for supported systems.

  • Other relevant duties as assigned.

Education/Experience/Skills:

  • Bachelors' degree from an accredited University or college.

  • Four years work experience within the Information Technology field.

  • Experience in a Help Desk related environment.

  • Advanced knowledge of Windows client operating systems (Windows XP, Windows 7.)

  • Advanced knowledge of Microsoft Office products.

  • Experience with installing/repairing desktop hardware components.

  • Basic understanding of networking concepts, TCP/IP, VPN, Wireless Networks, Routing, Subnetting.

  • Basic understanding of Windows Server.

  • Excellent customer service skills.

  • Ability to work in a fast-paced environment.

  • Excellent interpersonal skills.

  • Must be able to work independently with minimal direction.

  • Keen attention to detail.

  • Proven analytical and problem-solving abilities.

Disclaimer

Ryan Specialty Group is an Equal Opportunity Employer

Nearest Major Market: Chicago


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Technical Specialist, IT

Myron Steves