JobTitle: TechnicalSpecialist II
Reports To: Techand Maintenance Department Manager
Customary Work Days: Monday - Friday
Saturday& Sunday may be added as work level dictates.
Customary Work Hours: 8:30 am 5 pm
Hours may be extendedwhen workload is increased.
The Technical Specialist II is an experienced coffee equipmentrepair position responsible for servicing and installing espresso, coffee, hotwater, and grinding equipment for Intelligentsia retail locations, facilities,and wholesale accounts.
Duties & Responsibilities
Perform routine and emergency field service and coffee equipment repairs for Intelligentsia facilities, retail locations, and wholesale customers in a timely and positive manner.
Perform installations of espresso, brewing, and RO equipment for wholesale customers.
Provide technical support by phone for wholesale and retail customers.
Maintain up-to-date and organized department records.
Regularly maintain, organize, and clean service vehicle and shop area.
Maintain and refurbish brewing equipment and other inventory in service shop.
Willing and available to work off-hours (weekends, early morning, evenings, overnights) and drive local and highway roads to perform field service.
Must be available every other weekend for on call emergency services.
Communicate regularly with Tech Service Manager and Sales executives.
Perform inventory of equipment and parts inventory monthly.
Other duties as assigned.
Education and/or Experience
At least 3 years of experience as a Coffee Equipment Service/Repair Technician
Official training and/or service certification from leading Coffee Equipment suppliers is highly desired
High School Diploma or General Education Degree (GED) required
Bachelor's degree preferred.
To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Desire to be an Intelligentsia Brand Ambassador, and not just work on equipment
Must have advanced understanding of espresso, brewing, and grinding equipment.
Must be able to diagnose and troubleshoot a wide variety of issues across all major coffee equipment categories (espresso, drip brewers, grinders, water towers, cold coffee systems, chillers, etc.)
Ability to provide exceptional customer service to Intelligentsia retail locations and wholesale accounts.
Detail oriented, logical, and methodological approach to problem solving.
Flexible, with the ability to work independently and with minimal guidance.
Willing and available to work off-hours (weekends, early morning, evenings, overnights) and travel.
Strong oral and written communication skills.
Valid driver's license, clean driving record and ability to drive local and highway roads to perform field service.
Demonstrated ability to interface and maintain effective relationships with co-workers and customers.
Employee must have the ability to read and write Englishproficiently.
The physical demands described here are representative of thosethat must be met by an employee to successfully perform the essential functionsof this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, talk and hear.
The employee frequently is required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl.
At times, may require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (key boarding).
Ability to stand, bend, and lift 75 pounds.
Long distance highway driving.
The work environment characteristics described here arerepresentative of those an employee encounters while performing the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
Office, retail, and warehouse environments. Warehouse is not climate controlled.
The noise level in the work environment is usually moderate.