Technical Specialist

Job Description (Posting).

Work closely with the IAM team to ensure that the right people have access to the right resources. Responsible for the day-to-day administration of the IAM system.

Involved in troubleshooting and resolving IAM issues. Participate in IAM projects and initiatives. Work with internal customers, business analysts, and application teams to understand access requirements.

Maintain documentation for the IAM program. Maintaining up-to-date knowledge of identity and access management best practices. Documenting IAM processes and procedures. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases