Technical Solutions Analyst (Korean Bilingual)

HIGHLIGHTS

Bachelor Degree

1 years experience

Fresh Grads

Service

LOCATION

Huntsville, Alabama 35824

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Korean Bilingual Technical Solutions Analyst located in Huntsville, AL. This is an onsite position.

What we can offer you:

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach

POSITION SUMMARY:

LG Electronics is seeking a Korean Bilingual Technical Solutions Analyst to work in our Refrigerator Customer Satisfaction team. You will be responsible for reviewing / analyzing / improving various Refrigerator field service data and technical solutions data of LGEAI operation including overall process control, work performance, monitoring technical service, contents, and inbound call statistics, handling escalated service cases, data analysis and validation, reporting, cost analysis, and coordinating/resolving of any issues with the related departments. Various tasks will also be involved for process improvement, new pilot test, and supporting other LGEAI departments.

KEY RESPONSIBILITIES:

• Monitor/review/analyze field service data and find any insight to improve.

• Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns to identify quality issues or unexpected symptoms of products.

• Monitor potential quality issues and historical call data.

• Analyze customer complaints and find a better solution / policy to provide customer satisfaction.

• Review technical contents for improvement.

• Resolve issues and provide timely resolution for internal and external operations.

• Analysis for service network and to make a measure to reduce repair lead times.

• Investigate service engineers repair activity and to provide guidance for complete repairs.

• Overall process review and improvement: Current process review and modify to improve, new process setup needed.

• Conduct regular meetings with leadership to communicate individual goals and team objectives.

• Document quality issues for management review, prepare reports and report findings at various meetings and work groups.

• Communication with factory and factory support

• Propose and implement opportunities to streamline and redesign processes/systems to further strengthen internal controls, reduce quality issue costs, gain efficiencies, and ensure end-user's satisfaction by providing best quality product and service.

EDUCATION/EXPERIENCE:

• Bachelor's degree in statistics.

• Associate Degree in Applied Science related to the Electrical, Mechanical, HVAC, Electronics fields preferred.

• Proficiency with Microsoft Office - Outlook, Excel, Power Point, Word, and database management.

• High creativity for finding unique ways to analyze data.

• Ability to learn quickly and adapt to changes.

• Ability to work without supervision and multi-task in a fast-paced environment.

• Strong communication skills.

• Travel may be required.

• Bilingual (English / Korean) REQUIRED.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.