Technical Solution Manager

Ernst & Young LLP Alpharetta , GA 30023

Posted 4 weeks ago

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the most affordable possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

The Technical Solution Manager is the entry point into the Solution Architecture team and accountable for solution intake and coordinating the solution planning process of new demand upon validation and prioritization by the CT Technology Officers. Responsible for collaborating with the Solution Architects, product costing, product manager, other domain experts in Service Lines and other Client Technology team members in comprehensive technical solution planning that includes assisting in solutions plan development, business case estimations, staffing and procurement functions.

Your key responsibilities

The role requires strong customer service orientation, delivery excellence and ability to negotiate with business partners while managing customer expectations.

Skills and attributes for success

  • Understand client's business requirements and assist in preparing technical solution plans to suit those requirements by closely working with Solution Architects, product costing, product manager, other domain experts in Service Lines and other Client Technology team members

  • Work closely with the Offering teams/Business requestors/product managers to review their Technology requirements and assist in feasibility assessments.

  • Work closely with the Operations team to ensure Support requirements from the Business is incorporated into the Support model as part of the solution planning.

  • Initiate and close the technical, delivery and pricing approvals for the proposed solution plans with the respective approving authorities

  • Work closely with the Platform Design & Product Engineering teams to understand the current and future state roadmap for the Platform Services and Offerings

To qualify for the role you must have

  • IT Services background with extensive experience in Account Delivery Management, Program/project management methodology, tools and templates, including program/project planning, schedule development, scope management and cost management

  • Strong business acumen and ability to negotiate with business partners

  • Strong customer orientation and able to manage customer expectations

  • Understanding of latest cloud computing and data technologies, business drivers, emerging computing trends, and deployment options. How they can be used in different scenarios.

  • Demonstrate balance between technology and business to be able to communicate solutions, ideas, suggestions to a variety of stakeholders effectively

Ideally, you'll also have

  • Delivery using common methodologies especially SAFe Agile but also Waterfall, Iterative etc.

  • Certifications e.g. ITIL, SAFe, PMI, etc.

  • Extensive experience in project management

  • Extensive experience in financial management and product cost estimation

What we look for

  • Minimum of 15+ years overall IT industry experience

  • Extensive experience in project management and Client Account delivery management

  • Familiar with the latest technologies in the market especially in the Microsoft Azure landscape

  • Work experience in a professional services or IT services industry preferred

What working at EY offers

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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Technical Solution Manager

Ernst & Young LLP