Technical Software Support Specialist

North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.

NSI's Software Technical Support Specialist provides support for NSI equipment. This is achieved by performing operator training on software applications, system use, troubleshooting and basic repair of state-of-the-art industrial computed tomography and radiography systems.

• Provide world class customer facing technical software support in a professional manner.

• Collaborate with internal support teams and departments for training and problem resolution.

• Assist software developers to fix customer-reported issues and validate the effectiveness of fixes.

• Communicate with customers on issue status and when fixes are available.

• Provide operator training on x-ray imaging systems including software applications, general operational theory and basic maintenance.

• Provide system component installation or installation assistance.

• Create, distribute, and support installation of software licenses as required

• Perform warranty, paid service and service contract activities.

• 60% of the position involves training the end use NSI software packages.

• Assist in completing technical manuals and writing system operation manuals or work instructions.

• Create training videos for internal or external use.

• Provide customers with timely updates as to the progress of their service and support requests.

• Assist manufacturing with system integration and factory acceptance tests.

• Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications

• Work with the service coordinator on scheduling and billing.

• Travel up to 25%.