Technical Site Support Specialist

Reports to: Business Development Manager

FLSA Status: Exempt

Level: Manager

Travel: Significant domestic and occasional international travel

Company Overview

Metrea Simulations redefines the cutting edge of flight simulation and services. Our expertise in physics, engineering and artistry allows us to leverage modern technologies in new and unprecedented ways in order to create the most realistic and immersive flight simulation training products and experiences possible. Through our technologies, customers enjoy an optimal path to efficient training, design, technology development and tactical analysis across the aviation sector. Our technology nucleus of advanced AI, flight and sensor modelling enables us to augment reality through the lens of next-generation products and services.

Position Summary

Metrea Simulations is looking for a Technical Site Support Specialist to come join our US team and help us build/manage the hardware side of our operations state side. This entails sourcing and structuring of COTS components for various flight simulation setups such a simulation rigs etc., overseeing inventory as well as on-site deployment for our US customers. We strive to push the boundaries of what's possible in simulation and you will work closely together with our artists, programmers and domain experts (e.g. fighter pilots) in doing so. Furthermore, this will be a customer facing role where you get the chance to directly interact with customer stakeholders such as fighter pilots and program managers within the air force.

Role & Responsibilities

• Act as the lead for all hardware and operational requirements from customers and business units

• Work closely with internal software developers to build solutions based on customer requirements

• Document customer feedback and communicate this effectively with internal stakeholders

• Provide onsite technical support for nationally based aerospace customers

• Manage existing and source new inventory as required

• Work with internal teams to coordinate all storage and transportation to support customer demonstrations/set up

• Maintain the reliability and performance of all assets

Key Skills & Experience

• Experience working in a technical, customer facing role

• A high sense of self-motivation and initiative

• Competency in installation and support of IT hardware and simulation rigs

• Desire to provide a high quality customer service with excellent attention to detail

• Strong administrative and organizational skills

• Problem-solving skills

• Service minded

Bonus Points

• A passion for anything aerospace related

• A love for military themed games and simulations

• Experience from the video game industry

Position Type and Expected Hours of Work

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager.

Facility Location:

Metrea Management - Annapolis Junction

Travel

Significant domestic travel is required on a weekly basis, with occasional trips within Europe

Additional Eligibility Qualifications

Must be able to accomplish all duties with little or no assistance.

Must have good command of the English language; oral and written.

Work Authorization/Security Clearance

Employee must be a US citizen.

Employee must be able to have and maintain a Top Secret SCI with full-scope polygraph

AAP/EEO Statement

Metrea Special Management LLC (MAM) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,

Supervisory Responsibility

This role has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.