Technical Services Technician

Holt Cat San Antonio , TX 78245

Posted 1 week ago

Position Title: Technical Service Technician

Job Summary:
This position is responsible for performing high-quality troubleshooting, analysis, and repair work on heavy equipment in order to respond to customer needs in a positive, caring and timely manner and to ensure maximum value for work performed. In addition, this position requires a detail minded individual with thorough construction equipment knowledge.

Essential Functions:

  • Performs troubleshooting and diagnosing of equipment malfunctions and failures

  • Advises customer of problem areas, recommend repair solutions, acquire customer approval and order appropriate parts in order to repair equipment in a timely manner

  • Removes and replaces machine components utilizing required technical data and procedures in order to repair equipment to dealership and CAT standards

  • Maintain technical proficiency through self-study and/or successful completion of required training courses in order to increase job-related competencies

  • Performs product improvement updates as needed

  • Completes all documents associated with repairs in a timely manner

  • Maintains all equipment and work areas keeps in good, clean, and orderly condition

  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

  • Works overtime as required by workload and customers' needs

  • Updates job knowledge by participating in educational opportunities; e.g., Technical Service Department Training Paths

  • Performs other duties as assigned

Knowledge, Skills, and Abilities:

  • Good working knowledge of hydraulics, electronic controls, electrical systems/components, and core machine models

  • Thorough knowledge of equipment and tools, including their designs, uses, repair, and maintenance

  • Demonstrates proficiency with current computer software, related hardware, and machine electronic systems

  • Operation and control skills

  • Controlling operations of equipment or systems
  • Equipment selection skills
  • Determining the kind of tools and equipment needed to do a job
  • Ability to assess the condition of used equipment and basic knowledge of used equipment values

  • Ability to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repair

  • The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions

  • The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

  • Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness

  • Exceptional organizational, self-management, time management, and multi-tasking skills

  • The ability to read, write, and understand information

  • The ability to listen to and understand information and ideas

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Technical Services Technician

Holt Cat