Technical Services Support Specialist III - Technology & Communications Services - Info. Systems

Howard County

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2023, Howard County Government received a record-breaking 51 Achievement Awards from the National Association of Counties (NACo) - the most in the state of Maryland. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.

• We have a highly talented, diverse, and inclusive workplace.  Your input will not only be heard, but it will be encouraged!  

• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.

• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

Performs Tier III advance level technical work under general supervision from an administrative or technical superior. Work includes maintaining hardware, software, Windows 10, Windows 11, and iOS OS. Support endpoint and server patching, installation of internal application, and third party vendor software. Perform advance configuration with Active Directory and GPO. 

STARTING SALARY HIRING RANGE:

$34.24 - $46.19

$71,215 - $96,066

CLASS DESCRIPTION:

Performs advanced professional level technology and communication services work under general supervision from an administrative or technical superior.  Work includes maintaining system software packages and system libraries, providing aid in the analysis for feasibility and cost effectiveness studies relating to software utilization; and solving complex program or system software problems.  Work may also include moderately complex programming analysis and systems design at the project or team leader level.

Include the following. Other related duties may be assigned.

• Installs and maintains of Microsoft technologies that update workstations, laptops, and software to comply with county security policies.

• Upgrades and administers the Microsoft System Center Configuration Manager (SCCM), to include imaging, driver packages, reports, and other components in SCCM.

• Demonstrates and applies experience in Intune MDM, policies, and profile configuration with emphasis in autopilot.

• Manages and configures Apple iPad and MAC Books OS devices, using Apple Business Manager (ABM) and Intune MDM server.

• Utilizes and implements experience with Quest Active Roles and Microsoft Active Directory and Microsoft Group policy.

• Applies knowledge of SFTP server and client architecture and familiarity with FTP server software such as GoAnywhere and various FTP clients.

• Assists with the implementation and administration of the print server solution.

• Conducts problem analysis, resolution, and tracking of user problems, including follow-through escalation procedures.

• Assists in training users and documenting procedures.

• Provides single point of contact for Tier III PC/LAN desktop needs, coordinates with other support groups, and performs project management duties as assigned.

• Possesses, demonstrates, and applies strong interpersonal skills to perform client focus services.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

Bachelors Degree and two (2) years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to set priorities and multi-task

• Must have good oral and written skills for client interaction and presentations.

• Must be able to work in a team environment.

• Understanding of network, server, and end point device management experience in Microsoft network environment, or equivalent combination of education and experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to lift up to 50 pounds.

• The employee frequently is required to stand, walk, and talk or hear.

• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

• The noise level in the work environment is usually quiet.

• A+ 

• Network+ 

• Security+